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We have loved having route! It's great for our customers to have them easily be able to get a replacement/refund if anything goes wrong with their shipment. Especially around the holiday season. Most of them have been adding route to their purchases which helps our customer service team as well.
Hi there,
Thanks so much for this review and feedback! We have similarly loved working with your team and customers, and we are excited to continue our partnership throughout the holiday season and beyond.
Should you run into any questions or issues, please let us know at merchantsupport@route.com and we’ll be happy to assist!
Have a great evening,
Jordan, Customer Service
Love these guys! We were having some issues with product being damaged by careless shipping and these guys have been saving us! Great investment for our business.
Hi there! Thank you so much for leaving such a great comment! We are so glad to be a part of this with you.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Take care,
Leea, Customer Service
We have been very happy with the Route Protection Package for our customers. The response time has been great, and the claims get resolved quickly. As the merchant, we really like the support we receive from our customer success manager. Having the Route business review and going over customer feedback was valuable, too.
Hi there,
Thanks for taking the time to write a review. We are thrilled to hear your customer success manager has been setting the bar high. We thrive to give a great experience to merchants like you.
If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Thanks,
Bianca, customer service
Route has been a great support to our business. Their help in providing assistance to our customers who deal with the frustrating experience of lost, stolen, or damaged packages has been invaluable. Route has also saved us a GREAT deal of time, stress and money with these incidents as well. I actually can no longer imagine running my business without Route, and I'm very grateful for all of the one-on-one assistance Route has provided us in the past 3-4 years.
Hi there,
Thank you for your feedback, we're so happy to hear this! Your satisfaction is our priority, and we're glad that you've found Route to be invaluable for you and your customers. We value your partnership!
Have a great day,
Skylar, Customer Service
I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.
Hi there,
Thank you so much for taking the time to share your positive experience, and your journey of growth with Route. We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with our team.
We look forward to continuing our partnership!
Have a great day,
Skylar, Customer Service
I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support
Hi there,
Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Skylar, Customer Success
Route was incredibly easy to set up in our store. We have already used Route for 3 of our customer's who had issues with the delivery of their packages with no issue! At first I thought it was too good to be true but their service is completely free and every store should use Route to minimize customer shipping issues.
Hello!
Thank you for taking the time to write this kind review! We strive to give world-class customer service and we are happy we are hitting your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership!
Have a wonderful day!
Skylar, Customer Support
Love this app! Our customers love it and have had great success with their reps. Looking forward to continuing to grow the business with Route.
Hi there,
Thanks for the kind words! We take pleasure in knowing we are hitting your standard of support. We are thrilled in having you as a partner.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, customer service
This app is not only incredible and truly does increase conversion, but the customer support was outstanding. I need help desperately on a Saturday night and they were there to assist me. Thank you!