Route ‑ Protection & Tracking

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Best insurance app on the market!

I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays!

Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses.

I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

After running into challenges with another returns provider, we knew we needed a solution that could be implemented quickly and with minimal disruption to our customers and operations. Route Returns made that transition incredibly easy.

From onboarding through implementation, the Route team was responsive, knowledgeable, and proactive in helping us get up and running. The platform integrated seamlessly and allowed us to launch a modern, customer-friendly returns experience without the headaches we anticipated from switching providers.

A special shout-out to Justin Boyce, who was instrumental throughout the process. Justin was highly engaged, quick to answer questions, and helped ensure the transition stayed on track from start to finish.

We're excited about the partnership and look forward to continuing to grow with Route Returns.

— H2Tab Team

We've been working with Route for quite some time now, and the experience has been exceptional from the start. The integration process across all of our stores was seamless, making implementation easy and efficient.

Our account representative, John, is incredibly responsive, proactive, and always available when we need support. Justin and Emily have also been fantastic partners in helping us implement and optimize the returns feature.

What truly sets Route apart is their outstanding team. Everyone we've worked with has been knowledgeable, professional, and genuinely invested in our success. I highly recommend Route to any business looking for reliable package protection, a smooth customer experience, and top-tier account management. They've been an invaluable partner for our team.

My team and I had such a great experience with Route (specifically from Laura, Kevin, and Cruz)! From our first meetings with them, to maintaining the app- they have been so helpful and knowledgable. We initially reached out to Route for Package Protection, and then soon after also started using Route Returns. The implementation process was so seamless. Anytime my team and I had questions, they were so quick to get us taken cared of. They have the best team and we're very happy to we started working with them! We also love how easy their platform is to navigate through!

Route has really helped to reduce costs on replacement inventory. We have fewer frustrated customers because of how easy they make it to replace the order. Install was simple and our team there has provided awesome support.

Route has been really beneficial for our business - we've reduced costs on replacement inventory and the amount of customer support required. Install was simple and our team there has provided amazing support.

Route has been really beneficial for our business - we've reduced costs on replacement inventory and the amount of customer support required. Install was simple and our team there has provided amazing support.

Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.