Recenze (416)

Celkové hodnocení
4,1
Počty podle úrovně hodnocení
  • 71 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 18 % hodnocení s 1 hvězdami
21. listopad 2024

Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.

Little Bipsy Collection
Spojené státy
Doba používání aplikace: 11 měsíci
Vývojář RouteApp LLC odpověděl 2. prosinec 2024

Hi there,

Thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!
Skylar, Customer Success

20. listopad 2024

We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++

ciele athletics
Kanada
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 2. prosinec 2024

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Thanks!

Skylar, Customer Success

20. srpen 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 9. září 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

6. srpen 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrálie
Doba používání aplikace: Asi 4 roky
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

18. září 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář RouteApp LLC odpověděl 7. říjen 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

24. květen 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář RouteApp LLC odpověděl 26. červen 2024

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

16. červenec 2024

Great app! Super quick and helpful responses.

Redbarn Pet Products
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Vývojář RouteApp LLC odpověděl 19. červenec 2024

Hi there,

Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!

Best,
Skylar, Customer Success

18. duben 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
Spojené státy
Doba používání aplikace: Asi 2 roky
Vývojář RouteApp LLC odpověděl 25. duben 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success

12. prosinec 2023

Much needed app! The team at route are friendly and helpful! I get someone within 24 hours to respond and resolve any issues I have. They look after your business but most importantly, your customers. Always happy when customers purchase route with their order!

If you’re considering, do it!

Mickey's Girl
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář RouteApp LLC odpověděl 4. leden 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!
Skylar, Customer Support

30. leden 2024

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář RouteApp LLC odpověděl 1. únor 2024

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success