Route Protection and Tracking

Route is a total game changer. It alleviates calls and emails for our customer service team, which frees them up to focus on other customer issues. The fact that it’s free and easy to get installed and set up only adds to the value. Since we ship food products we can’t accept product back for resale so Route has turned sunk costs into additional sales. Anyone who is shipping CPG should seriously consider adding this app to their store.

I’ve been on a chat waiting for a agent from Route for an hour and 15 minutes so far! Definitely the worst “customer service/help”. I could get someone on the IRS or is Social Security office faster...

We are a small family business in the business of shipping perishables across the country. We have been doing this going on 3.5 years now and I can’t tell you how many orders we’ve lost and how many customers with unacceptable shipments. We had the fortunate luck of an incredible route representative that stayed persistent. Her persistence led us to take a meeting and presenting the incredible value that route brings to our business and more importantly our customers. This is the only time I can tell you that it’s too good and it’s all true ! Our patrons see the value and more importantly their order is covered. In the first month alone we saved so many patrons money and more importantly our patrons know they are covered. Route is a an absolute must for any business. Do not ship anything unless you have route as an option!

I do love this app. I have found so much help and simplicity in navigating my customers to help with their shipping needs. I do wish it was easier for them to contact Route at times, but I understand things are moving slower during this pandemic. I have been happy with this application and will continue to offer it to my customers.

Route is a hassle, since we switched to another company after Route increased their prices none of our customers are able to file claims. All claims have to be done trough their customer service. They Policy is poorly written to the point that makes me believe it is on purpose so they can cover the orders that they want.

Awful experience

EXTREMELY easy to install!!! As soon as I advertised I was offering shipping insurance I made an immediate sale! I am looking forward to continuing growing my sales based on this addition to the store!

We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++

This is the app everyone needs; no joke. Insuring orders was what I had always needed and voluntary insurance was NOT the way to go. State Farm, All State would not insure any packages and the only way to feel secure sending USPS was to send registered mail which is a hassle.

Insert the Route App. On average my store will charge my customers $0.98 per transaction ($50 purchase) to guarantee delivery to their doorstep. If its not delivered, if its lost or if its damaged they get a refund, a re order or store credit.

Along with the technology the customer service is second to none. Installed the app on a Saturday and needed help implementing and was greeted by several emails saying they "had it covered Monday". Monday rolled along and at 5am eastern I was ready to go along with a phone call saying thank you for the download.

To say this solution is a big help is an understatement. Cant wait to explain the value add in an email to all of my customer base.

-Steve

Great app! Easy to work with and customers love it. They have been personable with any issue experienced

Highly recomend, great add on for your customers. Akshara from Route is a pleasure to work with :)