Route: Post‑Purchase Platform , 407 değerlendirme
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Really great concept, super friendly staff call and very personable. I spoke to a executive success manager, after installing and was quite literally impressed, I wish I had thought of this idea. I do plan on working on implementing it on my store as I do offer returns and often stolen packages are a process that I do not want to handle, they don't charge you anything, they are very transparent and always have your interests in mind, I mean any question I asked, was answered promptly during my call, and I felt that after discussing the pros and cons, and reading positive and negative, it seems like they were just starting, just had a rush of black friday orders, and some application downloaders didn't really care? I mean, don't forget how much a 1 star effects your store guys, so at least look at the idea, see if they do help, from what I experienced, as a shipping solution, this provides your customers tracking, peace of mind (social proof in a way) , very modern look, the team will integrate it for you and to your theme's design and well... I think it's a great shopify app for those looking for an application for shipping policies and avoiding fake shipping reports, scams, and even real claims! 1 Less thing you need to do and 1 more thing they need to do for you, and they are happy to do it! So, give them a DL!
Hi there,
Thanks so much for your glowing review!
We're very happy to hear that Route's vision, support, transparency, employees, and the peace of mind our package protection offers have all greatly benefited you and your customers. We also feel extremely lucky to partner with merchants such as yourself!
Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.
Hope you had a lovely & safe holiday season,
Jordan, Customer Support
Heard about Route through another company that we have partnered with in the past and so happy that I took their advice to talk to Route! The people at Route are fantastic to work with, the on-boarding is wicked fast and based on the orders that are coming through our customers are happy to have shipping insurance as an option when placing an order. Very excited about Route and the value that it adds to our site/customer trust. Would highly recommend adding it to your store!!!
This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!
The set-up took no time at all! We had our first customer using it later that day.
I like that our customers have this added protection, and it means we aren't out of pocket should anything go awry, in fact we might even make more through resent orders.
This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.
We have over half of our customers use it. I'd highly recommend this!
Perfect, a slight hiccup during installation but I contacted the support and got a reply the same day with the solution. The app seems to work great and has a very sleek new UI design. The support team was kind and very helpful with any questions I had. I have not needed to make a insurance claim yet but I feel in safe hands with the Route team
Hello there,
Thanks for the kind words! We're happy we were able to find a solution to your installation problems. We pride ourselves on giving a high level of support. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
Kevin from Route was very helpful. I ran into some issues regarding the app's compatibility with my drawer-style cart, causing me to ultimately uninstall the app, but he reached out promptly and offered a solution. I can tell this company really cares about their customers and satisfaction.
Hi there,
Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support!
Have a great day!
Skylar, Customer Success