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22 Ağustos 2019 tarihinde düzenlendi

Route app works great even though it has some problem in loading sometimes. This needs to be corrected because a lot of time customers could buy the product and wouldn't even know such a thing existed on the store.

Verve-Hand Made
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
11 Kasım 2021

PLEASSSSE whatever you do, DO NOTTT get this app!! I've had this app for a few months and everything was going great until I had my first claim. They refunded the customer FROM MY ACCOUNT, without MY KNOWLEDGE. You can't call them only email. Once I emailed them about the refund. I deleted the app. I received a email about getting reimbursed for the refund and I needed to make sure that my account information was up to date. An hour after I updated my information, my card was charged 14 times. I've turned my card off and I've gotten 5 more notifications that my card has been declined as my card is off. ALL CHARGES ARE FROM RPT! I've called Shopify and sent them pictures and I will be going to my back in the morning. PLEASE TAKE THIS AS YOUR WARNING. It's not worth it.

Afro Glam Nails
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
RouteApp LLC yanıt 29 Kasım 2021

Hello there,

Thank you for taking the time to write a review. We are sorry to hear you haven't had a good experience using Route. We would be happy to clarify any confusion. Route will refund the order subtotal and taxes to the customer's original payment method, and issue a reimbursement to the merchant for the same amount. If you have more questions on how this works you can use the article here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform-

However, you definitely should not have 15 charges on your card. If you could email us at csm@route.com, we would be happy to look into this matter for you. We appreciate your patience on this and we look forward to hearing from you.

Thanks, and enjoy the rest of your week!

Best,
Bianca, customer service

16 Ağustos 2019 tarihinde düzenlendi

THE BEST insurance option I have used, ever! So happy I am able to offer this to my clients. For just a minimal fee, their entire order is insured. As a small business, I can’t stress how helpful their service has been.
Installation was a bit over my head, as I
am not tech savvy. No problem, within a few days, Route admin had fully installed their app into my site.
Now here comes the best part; they actually follow through & back up their guarantee! Unfortunately, in the past, I have had other insurance providers fight any claim I’ve ever made, with a lengthy difficult process, and generally little to no reimbursement. I recently had a package get lost in the mail. After confirming with USPS, I filed a claim with Route. Within 12 hours, it had been resolved, start to finish! I cannot stress how wonderful their customer support is ( Thanks Alex!), as well as their service! I highly recommend Route, and will continue to offer this wonderful option on my website!
Thank you from Gemstoned Jewelry

Gemstoned Jewelry
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay
13 Temmuz 2023

We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!

Shop Burning Love
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay
RouteApp LLC yanıt 29 Eylül 2023

Hi there, thank you for your review! We're so glad that partnering with Route has been a great experience for you and your customers. Your satisfaction is our priority! We appreciate your positive feedback regarding our CSM, Annabelle, and our customer support team. We look forward to providing great experiences for you and your customers.

Have a fantastic day!

Skylar, Customer Support

30 Ocak 2024

We are super thankful that Route has helped our business by approving claims from our customers. It has helped us out a ton. Getting set up was simple and the claim process was quick. Lukas has been available for all questions and walked me through the system step by step. Great product and great service.

Ice Up Industries LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
RouteApp LLC yanıt 1 Şubat 2024

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Have a great day!

Skylar, Customer Success

6 Ocak 2021

I started using Route in August 2020. I have been very pleased with their services. Due to major delivery issues through the USPS stemming from COVID and other factors, Route has replaced several lost packages which has kept my customers very happy. I have had no issues in getting claims processed extremely quickly. The only suggestion that I can make is coming up with a solution as to when orders are edited on a merchant's end. My customers are always wanting to add or remove items from their orders. If the customer has already selected the Route protection in their order and request that additional items be added to the order, Route goes by the initial order created should the order have to be replaced or refunded. This area needs some help. I will continue using Route as my customers have enjoyed having peace of mind.

Del Bello's Designs
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay
RouteApp LLC yanıt 15 Ocak 2021

Hi there,

Thanks so much for your review! We are so happy that you and your customers have enjoyed the peace of mind Route package protection brings. Additionally, we greatly appreciate your valuable feedback regarding post purchase order editing & Route protection.

As Route is calculated on the cost of the items in the order, our current system is unable to automatically recalculate Route protection when an item is added or modified post purchase. If an edit needs to be made, merchants can simply cancel the original order (pre-fulfillment) and recreate with the customer’s edits and add Route.

Again, thanks so much for partnering with us. We greatly appreciate having you on board & look forward to working with you in the future. Your feedback regarding original order edits has been passed onto our team. However, should you run into any future questions feel free to reach out to us at merchantsupport@route.com.

All the best,

Jordan, Customer Service

2 Aralık 2021

You NEED Route for your store. I love how easy it is to make a claim. I also love the peace of mind when a customer sends me an angry email about how their order is lost, and I can say, "Its ok, your package is insured". It saves me soooo much time!

Recycled Karma Brands
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay
RouteApp LLC yanıt 6 Aralık 2021

Hello there,

Thanks for taking the time to write this awesome review! We are happy to make your life easier and provide a good experience for your customer. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

4 Ağustos 2022

We love Route! Our company ships thousands of packages and they're large, expensive furniture items. Route has saved us thousands of dollars over time. We used to waste hours of employee time filing claims, lost many funds due to inaccurate claims we made by ourselves, and dealt with angry customers who didn't know how to get their items once lost. With Route, we use their provided customer friendly wording and give that to our customers who are easily able to request help, and have the claim resolved quickly through Routes website or app. Adding Route to our business has been a lifesaver! we 10/10 one hundred percent recommend!

The CosmoGlo
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay
RouteApp LLC yanıt 4 Ağustos 2022

Hi there!

We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your customers!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help.

Take care,
Leea, Customer Service

9 Aralık 2021

Route is pretty mandatory for us. I read a few of the one-star reviews, and it's just people who didn't understand the fine print nor understand mistakes and issues can happen. This is by far easier than dealing with a carrier, and infinitely less work. Spare yourself the headache. It's better to deal with random, minor headaches with Route than deal with a carrier where you have to wait 40 business days or more for an insurance claim.

Roo & You
Kanada
Uygulamayı kullanma süresi:5 ay
RouteApp LLC yanıt 21 Aralık 2021

Hi there.

Thanks for taking the time to write a review. We're happy to hear you have a great experience using Route! If you ever have any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!

Thanks,
Bianca, customer service

8 Nisan 2019

The best service for e-commerce ever!! I've had many customer with lost, stolen and damaged in transit packages. Ever since I installed Route, I haven't had to deal with any shipping issues. This is revolutionary and I have no doubt will quickly be available on millions of e-commerce sites.

RYLA
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay