Route ‑ Protection & Tracking

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

I was skeptical as to whether my customer would opt in to Route. I have been pleasantly surprised as to how popular this protection option is. Our conversion rate improved and while we have made only a few claims, each claim has been approved in minutes. I am very pleased with Route and highly recommend.

They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all

The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app

Seems like they make it really hard for anyone to get their money back from claims

STILL having so many issues with this app years later. Now wont even add to any orders... Cant even get in contact with anyone.

Much needed app! The team at route are friendly and helpful! I get someone within 24 hours to respond and resolve any issues I have. They look after your business but most importantly, your customers. Always happy when customers purchase route with their order!

If you’re considering, do it!

The team at Route is crazzzzy good at what they do!! I've received the best customer service from any app/service I've ever used. It seems rare to get face to face customer service with online services – and that's exactly what Route offers! Everyone I've spoken to at Route have just been genuinely nice people. Hayes, Robert, and Carson have gone above and beyond to tailor Route to best fit the needs of my online business. Route has saved me time and money, and given my customer peace of mind when their packages go missing. It's a win win! I 100% recommend Route to other merchants! Thank you Route team!!!

Route's been a game changer for not just our shipping protection but a tremendous value add on the customer service side and creating confidence for customers. The team's always diligent and helpful as well and addresses exceptions as needed. Really appreciate the team especially Justin!

Route has been a great addition to our tech stack and has alleviated many customer service headaches when it comes to lost and damaged packages. The install of the app is easy and the team is always responsive when we have requests or questions.

Very happy with the relationship we have developed with the Route team and will continue to exclusively offer this to our customers.

Route has been a pleasure to work with from the start. We’ve been working with Route for package protection for the last 3+ years and over a year ago added the track service as well. It’s been nothing but a breeze working with them and the team. Additionally, we have had very specific issues throughout the years and route has always stepped up and assisted us in finding a solution. I highly recommend!

I like this product / service BUT we've had an issue with ROUTE line items not auto fulfilling anymore, and it's been 2 months and multiple emails to continue to ask them to fix it. And still nothing. We're having to manually fulfil orders with ROUTE everyday. It's ridiculous. We'll be switching!

We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.