Değerlendirmeler (419)

Toplam puan
3,8
Puan düzeyi başına sayılar
  • Puanların %70 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %19 oranındaki bölümü, 1 yıldıza sahip
23 Haziran 2020

This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.

Mixology
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 5 yıl
18 Ağustos 2020

This app has been great to provide both merchant and consumer peace of mind when ordering. Our Route rep, Brad, is responsive, helpful, and great to work directly with. My only complaint is that our store dashboard where I can look orders up is so slow. I also wish there was something on our dashboard where we could see our bill by month, instead of just receiving weekly billing notifications.

Copper Pearl
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 yıldan fazla
17 Haziran 2021

"Working with Cyntia has been so great and you guys have always been helpful and accommodating to all our needs. Your response times are fast and the customers that utilize route haven't had a whole lot of issues. It is much easier to work with you all than with USPS when it comes to issues with missing or damaged packages."

Senita Athletics
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
RouteApp LLC yanıt 20 Temmuz 2021

Hi there,

Thank you for the kind words! We're happy to hear your Customer Success Manager and the support team have been helpful. We are glad we could be your solution for ...

18 Aralık 2020

Our representative has been so nice to work with and answers all of our questions quickly(:
The policies on the other hand can be confusing at time.

Andar Wallets
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
RouteApp LLC yanıt 22 Aralık 2020

Hi there,

Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying working with our team.

We know coverage policies can be tricky to navigate so we’ve ...

2 Eylül 2021

"We have been customers for over 18 months and when we have had claims, the process was extremely smooth. I do really enjoy the Route newsletter and take the time weekly to read the content - one of the few that I do."

PK Beans
Kanada
Uygulamayı kullanma süresi:2 yıldan fazla
RouteApp LLC yanıt 10 Eylül 2021

Hello there,

Thank you for taking the time to write this great review. We're happy to hear you have had a good experience using Route! We appreciate your engagement with our ...

23 Haziran 2020

Route is a very well built app that integrates well with our Shopify store. Route's team was very helpful in working through any bugs during implementation. We have a lot of customers checking out with it so it seems to be providing quite a bit of value for our customers.

NOMATIC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
23 Haziran 2020

When we first got this app right before the holiday rush, it was PERFECT! Every claim was handled super quick and easily. The pandemic and direct shipping problems with that definitely slowed them down, though I suspect also fast growth because of increased online sales was part of the problem.

We sell mostly lower dollar items, so haven't had a problem getting them replaced or refunded.

I think ...

Rep Your Water
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
12 Mayıs 2020 tarihinde düzenlendi

5/12/2020

Update: I am updating our review to 4 stars based on Routes follow-up on the issues in our first review.

Part of our issue is that we didn't spend enough time getting to understand the claims process. Customers can file their own claim using the link in the Route confirmation email. Our customer encountered an error in this process. The screen on his mobile device froze and he could ...

Forever Green Indoors
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
9 Aralık 2021

This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.

Glow Skincare
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
RouteApp LLC yanıt 21 Aralık 2021

Hello there,

Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our ...

3 Ağustos 2022

It’s an easy, inexpensive, effective solution to package protection! We enjoy the feature of package tracking, in addition to the actual protection for packages. I would have given it 5-stars if there were an easier way for customers to opt-in and opt-out in the shopping cart instead of just on the product page.

The Walking Cradle Company
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
RouteApp LLC yanıt 4 Ağustos 2022

Hi there,

Thank you for this feedback! We are glad to hear our Track and Protect features have been beneficial to both you and your customers.

Our Support team is ready and ...