Route: Post‑Purchase Platform , 405 değerlendirme

Route has been a pleasure to work with from the start. We’ve been working with Route for package protection for the last 3+ years and over a year ago added the track service as well. It’s been nothing but a breeze working with them and the team. Additionally, we have had very specific issues throughout the years and route has always stepped up and assisted us in finding a solution. I highly recommend!

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

As an e-commerce merchant, managing customer shipping issues is one of the challenges. However, we have found that Route has made this process much more manageable. We have reduced the number of customer shipping inquiries and improved overall customer satisfaction. In cases where packages are lost or damaged, Route's self-service claims resolution process has been a lifesaver. The process is hassle-free and straightforward, allowing us to file and resolve claims quickly.

The efficiency of Route's claims resolution process has saved us countless hours and headaches. We can now focus on other essential aspects of our business, knowing that a reliable and efficient system is handling our shipping issues. Route has been such an invaluable addition to our e-commerce business that we highly recommend it to other merchants looking to streamline their operations and improve customer satisfaction.

Great service

Route has been a great support to our business. Their help in providing assistance to our customers who deal with the frustrating experience of lost, stolen, or damaged packages has been invaluable. Route has also saved us a GREAT deal of time, stress and money with these incidents as well. I actually can no longer imagine running my business without Route, and I'm very grateful for all of the one-on-one assistance Route has provided us in the past 3-4 years.

We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.

As others have mentioned, having Route as an extra layer of protection for our orders has been helpful. The CSMs we have worked with are quick to handle issues within the app or specific order situations.
Keep up the great job and here's to a successful Q4!

I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.

Route has been such an asset to our business! It's a 10 out of 10 in my mind and a no-brainer for any e-commerce business! I've been working with Route for 3+ years and they have become a great strategic partner of ours. Justin and the entire team are dream 3PL partners who are quick to respond to any and all issues. Adding Route to your shopify store is common sense - in today's e-commerce marketplace customers expect expedited replacements from small and large companies regardless of the cause of the lost, damaged, or missing shipment. Route keeps customers happy and meets the expectations consumers are placing on businesses engaged in shipping goods of any kind around the country. Take my recommendation and add Route!

We have been partnered with Route for a year now. They provide a great service, and their level of support is exceptional. Our customers seem very happy with the coverage and service as well.