Route Protection and Tracking
- Cena
-
Bezplatná instalace. Mohou být účtovány další poplatky.
- Důležité informace
- Oblíbené u firem ve Spojených státech
- Hodnocení
- 4,0 (417)
- Vývojář
- RouteApp LLC
Galerie propagovaných obrázků
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- Důležité informace
- Oblíbené u firem ve Spojených státech
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
PokladnaKategorie
Sledování
Notifikace
Cena
Partner RouteApp LLC může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více
Free
Bezplatná instalace
Additional charges may apply. Please visit route.com/pricing to learn more.
Všechny poplatky jsou fakturovány v měně USD. Zobrazit všechny cenové možnosti
Recenze (417)
Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.
We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++
Very helpful Customer Service, quick and easy.
Hi there,
Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
Not worth it at all. A common issue I have is couriers not scanning parcels properly, and items get lost. Route requires me to go to my fulfilment company and obtain documentation that they dispatched it. The whole process is way longer and more work for me than if I claimed the order with my fulfilment company directly. Another common issue is that customers get their shipping details wrong, and items get returned to sender - Route do not cover this. Many customer complaints about not realising that they purchased the Route shipping protection. Route has made HUNDREDS of dollars from my in the couple of months I've been using them, and only one claim out of many has been successful so far. Plus, the way they have set up the protection - they show up as a 'product' in your store with about 80+ varients!! which has caused countless issues and strife - manually editing all varients across 4 stores (almost 360 items to edit), and it's caused havoc with my review platform Loox - even though I've tried to block the Route protection as an item to be reviewed, I have still had many reviews come up for this product which I don't want, and am wasting customers time and effort when I want them reviewing MY products instead. NOT WORTH THE EFFORT OR TIME.
They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Podpora
Partner RouteApp LLC může zodpovědět všechny otázky k aplikaci Route Protection and Tracking.
Vývojář
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Uvedena
17. leden 2019