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Very disappointed. They charged us for the Urgency Countdown Timer Bar but we are not even using their app — it was just installed. Charging without proper usage is not fair at all. Would not recommend unless they fix this issue.
Thank you for your feedback.
Please note that the confirmation to use the app is made on your side, and we clearly describe all usage-based charges in our terms and conditions. The app has been active on your site since September, which is why the charges were applied.
If you decide not to use the app moving forward, you can uninstall it at any time. If you need assistance, we’re here to help.
It seems that no written feedback was provided along with your 1-star rating, which is quite surprising to us — especially since our app is actively used by over 4,000 satisfied merchants.
If you encountered any issues or have specific concerns, our support team is always here and happy to assist. We’d truly appreciate the opportunity to help and better understand your experience.
