Reviews (78)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for seamless integration with eBay, Amazon, and Etsy, enhancing workflow efficiency and reducing manual tasks. It's praised for easy product listing, inventory syncing, and automated order management. The support team is commended for responsive and knowledgeable assistance, including video calls and custom adjustments. Many appreciate its reliability, quick order import, and ability to increase sales and streamline processes.
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This app does not support partially cancelled orders. If a client buy 2 products and then cancel one, the app download an order with both the products and if you have orders automatically transferred to your logistic, then all the products are shipped...
Update from 9 April: The mentioned issue has been fixed and deployed. Orders with partial cancellations import correctly into Shopify.
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Thank you for your review and for highlighting this issue.
Currently, for partially canceled items, Salestio sets the price to 0 in the Shopify order item view.
I understand that this is not working in your case. Our team is working on a fix, and it should be available soon. We also reached out to you personally to clarify the affected order item.
I appreciate the feedback and the chance to improve this.
Regards,
Alex
Just doesn't work correctly.
Known issues with main features, they removed Live Chat for AI(which i wouldn't mind if it was smart enough to resolve basic issues), Error Codes make no sense, profiles will reject being saved until something has been corrected but the error will also say its the mapping that is the error.
Unlinks Etsy account every so often so orders don't come through and need reactivating.
I just wanted a simple market connecting app that takes a small percentage of my order as I don't make enough from etsy to warrant a subscription. But this isn't worth the hassle.
Thank you for your feedback. We're sorry to hear about your experience.
AI chat support has not been removed. The missing chat was likely caused by a temporary outage with our support provider, and it is now available again.
We try to keep our Free plan available for small merchants with low usage-based fees while continuing to improve Salestio. We also reached out directly and offered help reviewing the reported issues. If you'd still like assistance, our team will be happy to help.
Regards
Alex
Best service of any app we have. Very responsive support, and fast responses. They've even made custom adjustments personally for our needs. We'd give then 10 stars if we could. Excellent.
Thank you so much for this review. We really appreciate it.
Please let us know if you will need any additional help or customisation.
Brilliant app to link our Shopify store to Amazon. The support is the best thing about Salestio, any slight issue or question on how to do something within the app and we've had response same day with all the information you need. Would highly recommend to anyone!
Thank you so much for your review.
We're glad Salestio has been working well for your Shopify and Amazon setup, and it's great to hear our support team has been helpful.
You can also try AI chat, it's give you quick response based on Salestio documentation, and if needed support will follow-up.
Soweit sehr zufrieden - ich habe nun nach einigen Wochen endlich die Einrichtung abgeschlossen und wurde durchgehend (auch noch während meiner Testphase) immer vom Support unterstützt sobald es zu Problemen kam.
Somit ein sehr guter Support, Preis/Leistung passt auch! Anbindung zu eBay und Amazon funktioniert ebenfalls gut.
La connessione con Amazon tramite questa applicazione funziona bene, è tutto molto intuitivo e l'assistenza clienti è molto preparata e disponibile!
Grazie mille per la sua recensione.
Siamo felici di sapere che la connessione con Amazon funzioni bene e che Salestio risulti intuitivo da usare. Ci fa molto piacere anche leggere il suo feedback sul nostro supporto: cerchiamo sempre di offrire assistenza preparata e disponibile
Nadia has been extremely helpful is answering all my questions and getting everything set up properly. We are very happy with the communication and support from the team! Excellent App.
Had a few teething issues listing stock from shopify to Ebay and Etsy but all issues resolved within a few minutes, overall im happy with the app and will use it to integrate all my sales channels with Shopify
Thank you so much for your review.
We're happy we could sort out the initial issues quickly, and it's great to hear Salestio is helping you connect your sales channels with Shopify. We appreciate your support.
update:
Working with them to improve the app.
Been using the app for a while but too many errors and glitches. Products not updating unless I go into the app. Orders not always importing. Have to reconnect a lot to make things work. Can't link items easily if they don't have matching skus
Thank you for updating your review. We’re sorry to hear that not everything works well for you.
As we explained during our discussions, for correct and automatic order import it’s important to upload SKU mapping, it connects SKUs between your marketplace items and your store items, so linking works even when SKUs don’t match.
Also, please check your account health: sometimes Amazon/eBay requires re-connection, and unfortunately it’s outside of our control.
Part of the order import issues last month were related to a Shopify incident (published on their status page), and we rolled out a faster retry mechanism to reduce the impact.
If any issues were related to the app functionality, we acknowledged and resolved them in a timely manner.
We truly appreciate your time and feedback, and we wish you all the best with your business. If you decide to give Salestio another chance, please let us know, we’ll be happy to help.
Regards,
Alex
The app is probably good if you start everything from scratch. It doesn't handle migrating existing listings on ebay very well. Therefore, I stop using it because of that and it caused so many unhappy customers when they order out of stock products because the listings are not updated. The concept of selling lists might leave you with duplicate listings of a same product. It's hard to know which listing is from which selling list and that makes the manual problem solving process even more difficult. Nevertheless, support is good and timely.
