Reviews (69)
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The app works good and for any problem they have an incredibile present and helpful Custommer Care team.
Ich hatte vorher mit cod***o gearbeitet und auch wenn es hier noch manchmal Probleme gibt, bin ich jetzt schon zufriedener mit der App.
Support ist ebenfalls großartig.
Vielen Dank für Ihr Feedback. Es bedeutet uns sehr viel. Wenn Sie Hilfe benötigen, wenden Sie sich bitte an unseren Support. Wir helfen Ihnen gerne :)
I reached out to Salestio because we have a large volume of Amazon Vendor Central orders and I needed to have a better way to bring them into my Shopify store without doing it manually. Not many apps work with a Vendor Central account, most are Seller Central only. Salestio not only developed the integration with us but has been there every step of the way to solve issues that popped up. Their response is quick and efficient and so far we are very happy with app performance.
Updated review:
The Salestio team has been very responsive to my issues.
They worked personally with me to get issues resolved again. They have also improved some of the issues with synchronization (specifically the pictues. Hopefully things are stable and the issues do not reoccur.
I am impressed with the professionalism and promptness of the service.
TLDR: I do not recommend this app. Reoccurring inventory synchronization issues.
Full Review:
It was difficult to get setup. I had to allow access to Salestio so they could fix the problems. The error messages are not useful for a user to resolve the issues.
A few months went by and I noticed inventory not matching between ebay and shopify. I tried to resolve the issue but again could not make sense of the error messages. Had to contact Salestio again for help. They resolved the inventory mismatch and I was able to correct the errors. It was unpleasant fixing the issues it caused with my customers but things were working again... but not for long.
A few months later I noticed that pictures were not updating and descriptions would not update no matter what I tried. I noticed that my inventory was yet again mismatching between shopify and ebay. This is not acceptable. I am waiting again for assistance from Salestio.
I think it's time to move to another service. I just need the basic features they offer but they need to be consistent.
Dear EntirelyCrimson,
We sincerely apologize for the challenges you've encountered with our app. At Salestio, we strive to ensure seamless synchronization of inventory and prices between your Shopify store and eBay marketplace.
We acknowledge the issues you faced, primarily due to eBay's limitations with variation listings. For instance, when you modify a variation option label, like changing "Style" to "Colour" in Shopify, eBay might not accept these updates, affecting the synchronization of quantities and prices. This limitation is a significant factor in the difficulties you've experienced.
We understand the inconvenience this has caused, and our team is ready to assist you in resolving these issues promptly. You should already receive an email from us with a possible solution to this issue. Please let us know a convenient time to discuss this further.
Thank you for your patience and for bringing this to our attention. We're looking forward to assisting you.
Best regards,
Alex from the Salestio Team
A good application, greatly facilitates the management of orders from Amazon, eBay. Works well, support helps to solve all the necessary issues. Support in Ukrainian was also a pleasant surprise. Definitely recommend
Once i understood the method of adding products to Ebay from Shopify it was easy to do. Support staff are amazing in their response time if you have any issues. I also had a zoom call with an expert to talk me thru the set up process which was very useful
If you are looking to add products to ebay then i would recommend this app
Thank you sincerely for sharing your experience with Salestio! We're thrilled to hear that our support team was able to provide you with the guidance you needed and that our one-on-one setup assistance proved beneficial for your journey on eBay.
Your feedback is invaluable to us. We're constantly striving to perfect Salestio, and it's insights from users like you that help us enhance our app. Could you kindly share specific aspects or features that you feel could elevate Salestio to a five-star experience? Your detailed input will be instrumental in our efforts to not only meet but exceed your expectations.
Looking forward to your response, and once again, thank you for choosing Salestio!
I had several issues trying to link my shopify and amazon stores. The team at Salestio was very helpful and worked with me to get everything updated.
Their support was super helpful in resolving any issues we had. The app works great and syncs our orders and tracking flawlessly.
We are using Salestio to connect Shopify to our eBay account. The support I have received is amazing with personal assistance when needed including video calling and screen sharing. I now have many products setup and am using the interface. It's working great. Once setup the management is way easier than the old native shopify integration. Well done Sales.io team (many thanks to Nadia also, who provided great support)
I really appreciate Salestio support team is professional for helping me connect Shopify products to eBay, they are patient and efficient in dealing with issues.