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The app helped us sync orders from Amazon to Shopify. It also sends the tracking information back from Shopify to Amazon which is very helpful. The support is great and they helped us solve all of our issues, moreover they reply to our emails very quickly. So if you are looking for an app to sync orders between Amazon and Shopify, then I highly advice to try this one out. Lastly it also works for all of the marketplaces on Amazon.
Ich habe meine gesamte Integration schnell durchgeführt. Alles war sehr einfach für mich. Der Support hat mir schnell Informationen zu einigen Problemen gegeben, die ich nicht lösen konnte.
Unfortunately, have to uninstall it. I have contacted support (Germany) so many times, waiting a day for an answer and they come back with some small question about the issue that they could figure out if they just looked. eBay listings are a trainwreck with unmodified before pictures that you don't want to be shown if the listing gets a picture at all.... or 6 of the same picture. Inventory is hit or misses whether it gets adjusted. It just doesn't have the capabilities they claim it has.
Dear User,
We're truly sorry to hear about your experience with our app.
Our support team will consider your feedback and make it a priority to improve the areas where we seem to have fallen short.
The issues you issues you've mentioned regarding eBay listing photos and inventory have already been fixed by our development team.
We would love the chance to make things right and regain your trust. If you're open to it, could you please get back in touch with us? Our team is eager to work with you to resolve any remaining concerns and improve your experience with our app.
We deeply regret any inconvenience you've experienced and appreciate your feedback greatly. We hope to have the opportunity to serve you better in the future.
Best regards,
Alex from Salestio Team
This is one of the best plugin on Shopify store. It helps us automate products, inventory and orders with eBay and Amazon. Seamless integration. No issue. We've tried so many similar tools but they are either too expensive for us or didn't work properly. Salestio team hands down :)
The app extension is not the easiest to use but they do have a lot of written how-to guides to help. It would be nice to have some video help but setting up an appointment with someone for specific help was easy and incredibly helpful! Nadia was the best!
Thank you for sharing the positive review.
Your suggestion on the videos is very valuable. There are video tutorials on our YouTube channel. We will ensure to add even more. Please contact us if you need any assistance. We will help 😉
Brilliant app, with brilliant support, at an affordable price. I cannot stress how much the team support is quick to answer and always polite even when I am stressed I thank you very much and look forward to the full Etsy integration.
Very smooth setup and configuration, intuitive interface with all relevant data. Synch Shopify--Amazon works seamless, orders get automatically imported within less than a minute.
This app is quite complicated to use BUT they have a really good support team that will walk you through everything and answer all your questions. Without the support team, I would never have figured it out, but after they showed me what to do, it's not too hard. If you download it and are confused, just reach out to support and they will get you ready to go.
Dear War's End Shop,
Thank you a lot for your review. This means a lot to us!
If you have any questions, please contact our support and we will be happy to help.
If you were looking for a smooth transition from the original ebay app, then this isn't it... First up, as others have said, the interface is very confusing and you have lots of "profiles" to create before you can list anything. Errors get thrown up all the time due to missing information hidden deep in a profile somewhere. The biggest problem for us is it only works on either product types or collections, not individual products. For us, it's impossible to have a collection or type that matches even ebay's minimum required item specifics (e.g. our collections have both new and used items but ebay need to know which) In order to list anything we're having to create a new manual collection, usually with only a handful of items. Then create a profile for that collection, then we can list it. This app would be so much better if it worked like the old ebay app and stored the ebay requirements per product and did away with all the complex profiles. The second problem is the link between this app and the Shopify database seems very slow to update. Changing stock levels or prices by metafields seems to take at least half a day before it shows in this app. (Even forcing Salestio to do a metafield refresh doesn't seem to speed things up)
The support is good though and quick to respond. I'm sure all these companies have seen a huge increase in customers since the demise of the ebay app and hopefully they will invest in the development of their apps and they will continue to get better.
Update from 17 Feb: Our team added the possibility to adjust creation data for individual items inside Selling List.
More details in our documentation — https://docs.salest.io/article/294-listing-creation-data-in-the-selling-list-ebay
Such functionality speedup process of exporting products with different configurations.
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Dear Customer,
Thank you a lot for your feedback on our application. This means a lot to us.
Our team already starts working on improvements for the listing creation flow.
Please feel free to reach our support if you have any other suggestions.
The stock update should work instantly with shopify webhook handling. We will be happy to check your installation additional for the reason of the stock update delay.
Delay with metafields related to the architecture of this feature in Shopify, we are currently investigating a possible way for improvement on this part.
Regards
Alex
I tried multiple integration apps, and this one was the easiest by far to configure, and works great!