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Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies.
The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.
Thanks so much for the kind words here, endlessly excited to be working with such a good team and being able to prove ourselves daily when it comes to getting the job done for the Kim'C team
Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!
This warms our heart!!! We love working with y'all and it means the world that we can continue to do great work for you :)
BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!
Thank you so much!! Customer service is everything to us. The customer is ALWAYS right!! <3
Great App, Great Team. Jenny has been super helpful the whole time we’ve been working together.
Thank you!! We love Jenny!! If you ever need anything, you know where to find us!
Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!
We strive to provide the BEST CS/CX possible, and after that - making setup a breeze. Really happy to be able to work with you and the team, this review means more than you know!
Fast, easy, no worries solution to shipping issues! Highly recommend!
Fast, easy, simple, and great service are what we are about. In addition to so much more hahaha - thanks so much for recognizing and leaving us a review :)
Such a simple process, at first I was weary to make any changes to my website, but we actually saw conversion go up with this app and now I’m not sending out packages for free to customers!! Seriously a no brainer and their customer service team is the best! ♂️
Thank you Caroline!! If you ever need anything from our end, you know where to find us!
Onboarding was easy and their team has been great helping me and answering all my questions! Looking forward to getting our lost packages covered!
Appreciate the kind words so much, cheers!!
Love this app. It is so easy to make the customer experience better for both sides of the purchase by using Savedby. It is easy to set up and works seamlessly on our store!
Thanks so much!!! The ease of setup and delivery of service is what we're here for, in addition to making sure your customers are covered obviously. Cheers!
We made the switch and we couldn't be happier we did! They take care of our customers package issues so seamlessly and they are very helpful if you have any questions. Love this team and they have been killing it. This is the best way to offer Package Protection. It makes my life easier knowing I can our customers to Savedby and they will be taken care of.
Appreciate this review sooooo much and love working with the DedCool team. Everyone is grade A and it's nice to have a team that is as CX and CS forward as we are :))