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I’m not satisfied with the Accounts/Billing department — their response and issue resolution times are too slow. Customer support (outside of billing/accounts) has been helpful and knowledgeable on several occasions, which I appreciate.
However, it’s very difficult to run an online business when account access is suddenly restricted without any prior notice or communication regarding a due payment. Proper and timely notifications are essential to avoid such disruptions. Today I sent cancellation request when i saw multiple charges on my credit card. Extra payment must be returned back as account was blocked for few days.
We found SellerActive back in 2016. We were looking for a solution to inventory issues across multiple marketplaces and we needed help with repricing that was consuming our daily lives. We looked into other companies, but they all wanted a percentage of the sales that we already had achieved on our own. That's when we found Daniel at SellerActive and to this day they have been our partner. Whenever we have an issue, they don't make excuses, they fix them. We would highly recommend their services.
Overall the solution works well for sellers that are on multiple marketplaces and need inventory aggregated so not to oversell. We also find the most value from this software for using the bundle feature to uniquely merchandise our products. The software isn't perfect, however the customer support that I receive from Steve and Daniel is second to none, and coming from a background of being an integration specialist this is hard to come by, so where the program may lack, the service makes up for in my opinion. We currently sell on all major marketplaces and have found great value in the program.
SellerActive has been a critical component of our supply chain. Without their services would would not be able to easily coordinate our inventory across platforms and update shipping across logistics services.
SellerActive via Cart has been the right fit for the small business I work for. It has all the features I was looking for to streamline day to day efficiencies with cross-platform inventory, without getting bogged down with excessive bells and whistles that I'd never use but drive up cost. User-friendly platform, and easy to learn and implement. Nohea in customer support is excellent - friendly, quick to respond, direct, and actually helped me get things set up the way I wanted. I'd recommend asking for him if you go with this platform.
Great app for managing inventory across multiple platforms. Very simple to use and saves us hours of work daily.
I love selleractive! I work with Robert, and it feels like he is part of our team. They are very responsive, and the software runs great. We look forward to expanding to more marketplaces with them.
-Jodi
justshoesforkids.com
Got scammed into this by a csrt.com sign up. There is no real csrt.com. and when you sign up you end up with datafeedwstch, amerricommerce, sellerscruve and more. They won't cross help setup etc. No responses for 2 days on help e.ails. no way to csll and reschedule a person. Finally got chst person who is walking through deleting this mess. Avoid cart.com and selleractivr and datsfeed watch.
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we want to clarify a few important points for the sake of accuracy.
Cart.com is a real and operational company offering a suite of connected commerce tools. The services you mentioned, SellerActive (Marketplace Management), and DataFeedWatch, are indeed part of the Cart.com family. While they specialize in different functions, they are not separate, unrelated companies.
Our records show that you were engaged by our team across multiple conversations, including real-time chat support, and you were assisted in fully disconnecting your accounts at your request. While we regret that your expectations weren’t met, our team did respond to your inquiries and offered guidance throughout, including efforts to clarify your setup and assist in configurations requested.
The accusation that you were “scammed” or that Cart.com does not exist is simply incorrect. If there was confusion about our ecosystem or trial structure, we’re happy to take that feedback internally and improve our handoffs. But we must respectfully disagree with the claim that this was in any way deceptive or fraudulent.
We wish you all the best with your future solutions and would be happy to re-engage if you'd like a more structured walkthrough in the future.
Sincerely,
The Cart.com Team
SellerActive is essential for our business success with multi-channel management. We use inventory, order, and repricing management and have had a great experience so far. They recently added a Shopify publishing feature that we began using recently and the tool works great for transferring our listings from other marketplaces to our Shopify store. We highly recommend using Cart.com x SellerActive!
Our catalog has tens of thousands of SKUs and we sell over multiple marketplaces. SellerActive is essential for pricing, managing inventory and tracking orders for all of them. We spend all day, every day in this app. It keeps track up-to-the-minute on sales and inventory. Since transitioning to this app more than a year ago we have streamlined our operations and improved our efficiency thanks to SellerActive. Support has been great, setup and training top notch.
A solid Multi-Channel service with an easy to use Walmart Listing Creation and Automated Repricing tool. It was a simple one click integration to Shopify and then you can take your catalog and publish it over to multiple marketplaces. Top notch customer support as well that helped us with a few issues with our products in the initial setup.
Great product, great customer service. Thank you Selleractive!
Outstanding experience...product support is top dollar at a reasonable price. Makes selling on multiple platforms much easier than other inventory management options. Thanks Dan!
SellerActive is certainly one of the best tools available for managing inventory and pricing across 3rd party seller accounts. It's core strength is cross compatibility with numerous merchants; literally the A-Z of eCommerce world.
I wish I found this BEFORE we started having issues keeping up on Amazon.
Having moved from Magento to Shopify, and making the API connection to SellerActive, life couldn't be much better. Selleractive has smartly done what other market-place software has yet to figure out, is that people don't like things complicated. Great GUI, easy repricer, move through accounts seamlessly, and searching product is also simple. What is best about SA, they actually listen to your recommendations and make system adjustments based on feedback. Lastly, it seems as if the approach of SA wasn't from programmers POV, but rather user POV.