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I’m not satisfied with the Accounts/Billing department — their response and issue resolution times are too slow. Customer support (outside of billing/accounts) has been helpful and knowledgeable on several occasions, which I appreciate.
However, it’s very difficult to run an online business when account access is suddenly restricted without any prior notice or communication regarding a due payment. Proper and timely notifications are essential to avoid such disruptions. Today I sent cancellation request when i saw multiple charges on my credit card. Extra payment must be returned back as account was blocked for few days.
Overall the solution works well for sellers that are on multiple marketplaces and need inventory aggregated so not to oversell. We also find the most value from this software for using the bundle feature to uniquely merchandise our products. The software isn't perfect, however the customer support that I receive from Steve and Daniel is second to none, and coming from a background of being an integration specialist this is hard to come by, so where the program may lack, the service makes up for in my opinion. We currently sell on all major marketplaces and have found great value in the program.
SellerActive has been a critical component of our supply chain. Without their services would would not be able to easily coordinate our inventory across platforms and update shipping across logistics services.
SellerActive via Cart has been the right fit for the small business I work for. It has all the features I was looking for to streamline day to day efficiencies with cross-platform inventory, without getting bogged down with excessive bells and whistles that I'd never use but drive up cost. User-friendly platform, and easy to learn and implement. Nohea in customer support is excellent - friendly, quick to respond, direct, and actually helped me get things set up the way I wanted. I'd recommend asking for him if you go with this platform.
Got scammed into this by a csrt.com sign up. There is no real csrt.com. and when you sign up you end up with datafeedwstch, amerricommerce, sellerscruve and more. They won't cross help setup etc. No responses for 2 days on help e.ails. no way to csll and reschedule a person. Finally got chst person who is walking through deleting this mess. Avoid cart.com and selleractivr and datsfeed watch.
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we want to clarify a few important points for the sake of accuracy.
Cart.com is a real and operational company offering a suite of connected commerce tools. The services you mentioned, SellerActive (Marketplace Management), and DataFeedWatch, are indeed part of the Cart.com family. While they specialize in different functions, they are not separate, unrelated companies.
Our records show that you were engaged by our team across multiple conversations, including real-time chat support, and you were assisted in fully disconnecting your accounts at your request. While we regret that your expectations weren’t met, our team did respond to your inquiries and offered guidance throughout, including efforts to clarify your setup and assist in configurations requested.
The accusation that you were “scammed” or that Cart.com does not exist is simply incorrect. If there was confusion about our ecosystem or trial structure, we’re happy to take that feedback internally and improve our handoffs. But we must respectfully disagree with the claim that this was in any way deceptive or fraudulent.
We wish you all the best with your future solutions and would be happy to re-engage if you'd like a more structured walkthrough in the future.
Sincerely,
The Cart.com Team
Great app for managing inventory across multiple platforms. Very simple to use and saves us hours of work daily.
I love selleractive! I work with Robert, and it feels like he is part of our team. They are very responsive, and the software runs great. We look forward to expanding to more marketplaces with them.
-Jodi
justshoesforkids.com
