ShipAid ‑ Order Protection
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Boost Revenue & Customer Satisfaction with Customizable In-House Shipping Protection
Protect your orders and boost profits with ShipAid's fully integrated shipping protection platform. Customize and keep protection fees as extra revenue while providing customers with peace of mind. Seamlessly handle lost, stolen, damaged, or delayed packages. Our user-friendly platform simplifies the management of shipment issues, enhancing both customer satisfaction and your bottom line. Minimize losses and stand out with a seamless, customizable experience that enhances customer satisfaction.
- Boost Revenue: Keep the protection fees you charge at checkout
- Increase Trust: Provide fast, reliable resolutions for lost/damaged order issues
- Branded Portal: Customers file claims and track orders with ease
- One-Click Management: Reship, refund, or deny claims effortlessly
- Order Tracking: Stay informed with custom notifications and tracking tools
- Highlights
- Works with the latest themes
Languages
English
Works with
Checkout, UPS, FedEx, Shipping Insurance, USPS, rebuy, rechargeCategories
Customization
Offers and recommendations
Analytics
Coverage type
Opt-in experience
Claims management
Pricing
External charges may be billed by ShipAid separately from your Shopify invoice. Learn more
Free
Free to install
9-15% of Shipping Guarantee Revenue earned using the app (based on monthly order volume)
All charges are billed in USD. See all pricing options
Reviews (24)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.
Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!
The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
Dear Nori Press,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
Dear Komuello,
Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
Dear Thrash,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Works great for our business!
Dear Ocean,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business. Our team is dedicated to providing business owners with tools that facilitate success; happy to know we are having a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid.
Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers.
Dear Galactic Snacks,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping boost both your business growth and customer experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Support
ShipAid can answer any questions you have about ShipAid ‑ Order Protection.
Resources
Launched
August 5, 2022
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