Shipduo Freight LTL Shipping

We use Shipduo all the time for our pallet shipments and it’s been a really great experience. The rate comparisons are reliable and it makes handling larger shipments much easier for us. Everything has been smooth so far with no issues or surprises. It’s a solid tool if you’re dealing with bulk or pallet shipping. Highly recommend!

Critical bug and zero customer support! Read but completely ignored.

The app has a major issue with multi-piece shipments. My order has 8 boxes, but the system only generated 1 label showing "1 of 1" in the top right corner. Shipping 8 boxes with a single "1 of 1" label is impossible and risks losing packages.

To make things worse, I contacted their customer support via live chat to fix this, and they read my messages but completely ignored them. On top of that, the system doesn't even provide an option or button to cancel/refund the label so I can buy it elsewhere. Highly unprofessional for a business-critical shipping app. Avoid if you want reliable fulfillment!

Smarty Supply Co. is incredibly grateful for ShipDuo. As a manufacturer of bulky, heavy products, shipping has always been one of our biggest challenges. Working with independent shipping vendors often led to inconsistent pricing, service, and results. ShipDuo has completely changed the game for us, not only by providing consistency and reliability, but also by significantly improving our shipping profitability.

Beyond the outstanding functionality of the app, the customer service has been second to none. The ShipDuo team is responsive, knowledgeable, and genuinely invested in our success. Whenever we've had questions or needed support, they've been quick to provide solutions and show us how to maximize the platform's capabilities.

ShipDuo has become an invaluable part of our business operations, and we highly recommend it to any company looking to streamline shipping, improve efficiency, and reduce costs.