Shippo ‑ Simplified Shipping

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.

I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.

Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.

As a small business, the people that you work with should help build your business not create problems & charges for you.

Sad to say that this has been the case with Shippo.

Great job! Makes shipping real easy!

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.

Shippo works great for my store. It is easy to use and saves me a lot of time and money.

Their default package does not work for Shopify customers per their customer support. Unless your product weights including packaging are completely on spot then you will have to override the default package templates. Also when you buy the label it does not go directly to your printer, a separate window opens to download the PDF then you have to hit print and the printer window opens. Too many steps here. The order number on the label is just too small to help with order verification.

So far this app has been great.

We just moved from Etsy to Shopify and were nervous about the transition. Etsy allows you to purchase shipping labels that automatically mark the order shipped and notify the buyer of their tracking number; Shopify didn't have this option. When we found Shippo all of our concerns were put to ease! I absolutely love this app and its simplicity. It automatically links up to your Shopify store synching all of your orders and even marks them fulfilled and sends the buyer their tracking information. Not to mention the amazing $0.05 per label price!

I like this app! I like the fact that you have multiple shippers and can customize it to your site. It is easy to use and to install. I LOVE the fact that it fulfills your orders and also sends a shipment notice to your customers. Being integrated with Shopify is a major plus!!

Zippy fast to install. Simple and easy to use. Our warehouse manager really likes it too! I wanted to make sure I did it right (it was so easy, I wasn't sure) and I contacted customer support. Talked with Hieu, he is amazing! Got my answer right away and all is MOOvelous. Thanks!!!!

Bessie
Cowbells.com

Perfect and seamless integration. We're very happy to be able to use our own shipping carriers with our shipments now. There were glitches with Shopify's system and Shippo is directly in control, which we like.