Shiprocket: eCommerce Shipping

Using Shiprocket has lead to decrease in number of orders and bad reviews of our brand on social media. Avoid at all cost. No Issue resolution policy. Tickets auto close in 24 hours, support staff has no information on the package, they just read status from tracking page of FedEx, DTDC etc. Zero Liability for the package. As expected, instead of resolving an issue, they will put up a copy-paste response of "we wonder what went wrong" , they have no control over their delivery partners, they have no more information that the tracking page of the respective courier partners. Unethical customer serivce.
-> Tickets are automatically closed without resolution.
-> Customer care executive has no new information apart from repeating what you see in your dashboard.
-> Service request are not noted down. Executives have no idea about the request, neither are the seller/customer remarks noted down. 50% of the deliveries delayed when suggested shipping methods are used.
Prices are higher than competitors. DO NOT expect any kind of support from shiprocket. They have only automated mails and a rote reply of "will be done in 24 hours" Worst part, all tickets close automatically in 24 hours even if the issue is not resolved. Before you "wonder what went wrong" and ask us to mail at "shopify@shiprocket.com" here are the ticket numbers to look back which were supposed to be done in 24 Hours. #1503296 - 3 Days Pending
#1507424 - 2 Days Pending #1513720 - 7 Days pending

WORST LOGISTIC SERVICE!

If you want to maintain good brand value, never install their app. Their dashboard doesn't sync with Shopify correctly. Paid orders are marked as COD and then you have to put in a request to them to change it which takes somewhere around 5 days to resolve.

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN
I have been using this app since August 2020. Initially I had no issues with this app, but in the last one year, the service of Shiprocket has gone from BAD to WORSE. They have lost a total of 4 of my shipments amounting to 10,000. The shipments are severely delayed to close by destinations like Delhi. Sometimes shipments take 20 days to reach Delhi. Tracking information is not updated many times and there is no resolution from the call centre at all. Let me talk about the chat support first- Their only job is to issue tickets after which you receive a mail stating your ticket id and informing you that the issue will be resolved within 24-48 hours and you will be contacted once the issue is resolved. After 48 hours you receive a mail stating that the issue is resolved. When actually there is no resolution! The call centre has the worst service ever. They read from a script that is now by heart to me aswell. No one can provide you a resolution on the spot. They always ask you to wait for 24-48 hours. They say they will call back, they never do. They dont solve your problems and you are stuck calling them every day for the same thing, and do not expect any different answer. Today I spoke with a senior, who also had no answers and has again asked me to wait for 24 hours and promises a call back. Most of the times the seniors are not available and you are stuck talking to junior level call centre people who have no answers for you. Shiprocket has been responsible for spoiling my business name as they continuously delay the deliveries of my shipments. My husband was using Shiprocket for his business and has switched to PICKRR and he couldn't be happier. I am just waiting for my wallet balance to get over and then I too will make the switch. WORST CUSTOMER SERVICE EVER.

Thanks for Shiprocket team for helping to integrate Shopify website.
very helpful Shiprocket team.

ayan

Worst app ever...
Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies.
This app is worst ever.

The Integration is superb between shopify and shiprocket. Mr Rajesh have helped me in increasing my productivity and made my experience better.

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians.
There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team.
They are always in favour of the courier partners whenever it comes to any cases.
All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.