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Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!
We were disappointed to see you changed your 5-star review, as it seems to have been done in response to our decision not to continue working with you.
When we notified the merchant, we told them we would honor all policies while providing refunds for all recent transactions. We spent significant resources internally to try to make ShipTection work for the merchant and were hoping to part ways on good terms.
App Performance on Site: Our team reviewed ShipTection’s functionality on their site but other 3rd party apps continued to interfere with our app. We agreed that removing ShipTection from the cart was the best idea until we had a different solution.
B2B ShipTection: Regarding B2B ShipTection malfunctioning, we have hundreds of sites using it and no one else has reported an issue. We checked logs for errors and never saw any app performance issues. We also never changed any settings without the merchants consent.