Reviews (53)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 15, 2025

Great team, we have been launched our in-house fulfilment with Shiptheory last week. The onboarding was great, Josh has been very helpful on all queries we had for our store. We went live with very minimal issues, which were small tweaks & were resolved immediately so no impact on our dispatch. Highly recommend, it also works very well with EasyScan. Thank you for your hardwork

TF Tools Ltd
United Kingdom
About 1 month using the app
June 15, 2023

Absolutely love Shiptheory, it integrates so well with Shopify and our couriers making shipments so much easier. We had a slightly confusing selection of couriers that all had different requirements but with the help of Josh Hodder we made all the rules and they work like a charm. We've been with Shiptheory for about 8 months and the support from the rest of the team has been great. They've also onboarded with a courier we requested too so it's always getting better.

MOMO Kombucha
United Kingdom
7 months using the app
May 2, 2023

Really easy to use and has made our administrative tasks a lot more efficient. Very good support when needing assistance too!

Chess Jones Equestrian
United Kingdom
5 months using the app
April 18, 2023

We've been using Shiptheory for just over a year and have had a great experience. App runs well without any issues and makes shipping a breeze. Any issues we've run into have been answered or resolved very quickly. I've had a lot of communication with Henry from support and he's been great at getting our issues resolved. Highly recommend service and company.

Wallart-Direct
United Kingdom
5 months using the app
May 10, 2023

Easy to use product which helps simplify our shipping process. Any issues or new features we have wanted have been sorted quickly from the staff who are extremly helpful.

Lucy Bee
United Kingdom
5 months using the app
May 2, 2023

Its rare to find a product that does what it says it will do and is so straightforward to work with. The product has simplified our web operations greatly saving lots of time allowing us to delivery even better customer service. The support team at Shiptheory are exemplary, George has been especially helpful with ensuring the switch to the new shopify app for our multiple stores went through without a hitch.

Ultrasun UK
United Kingdom
5 months using the app
April 20, 2023

We have been using Shiptheory for nearly 5 years now and cannot recommend their services enough. The app is simple and works effectively then the service is second to none. Great team and great company!

NITE WATCHES UK
United Kingdom
4 months using the app
Edited November 26, 2023

Had some issues with my emails to support not getting through, but once we got back in touch, everyone I spoke to at Shiptheory was extremely helpful and listened to our concerns. They quickly implemented a feature that was originally missing and so we're now using the app successfully for all our deliveries. The rules functionality is super powerful and has reduced the risk of human error from picking between services. Would definitely recommend Shiptheory to other businesses like ours.

Leith Bottle Shop
United Kingdom
4 months using the app
April 21, 2023

Pendle Bike Racks have been using Shiptheory for years with no issues. The team is super-responsive and has the all-important human touch. Keep up the great work!

Pendle Bike Racks
United Kingdom
4 months using the app
April 17, 2023

Simple app, excellent customer service and fair pricing, we can only recommend ShipTheory. It is one of the only apps that integrates with almost every couriers!

Kompsós
United Kingdom
4 months using the app