ShopSTR ‑ Book Everything

Die Idee hinter ShopSTR ist gut – die Umsetzung leider nicht.

Vor der Installation wurden mir mehrere Features als essentiell zugesichert. Mehr als ein halbes Jahr später warte ich immer noch darauf. Auf konkrete Fragen nach Workarounds kommt schlicht keine Antwort.

Dazu kommen Bugs in den Übersetzungen, die den Buchungsflow direkt stören – inakzeptabel für ein Plugin, das im internationalen Tourismus eingesetzt werden soll. Ergebnis nach mehreren Monaten Betrieb: null Direktbuchungen.

Gerne ändere ich meine Bewertung, sobald geliefert wird, was versprochen wurde. Bis dahin: aktuell nicht zu gebrauchen.

July 19, 2024

I have been using Shopbnb for about 7 months to manage 8 cabins at my summer resort in Minnesota, and it has been a rollercoaster experience.

Firstly, I want to update my previous feedback regarding chat support. It's okay. Once I learned the response times, which are fairly prompt during business hours and about a day or so during weekends and holidays, I found it manageable.

Despite this, my overall rating remains at 2 stars. Over the last 7 months, I have reported more than 27 bugs and suggested over a dozen basic features necessary for day-to-day operations in the vacation rental space. Unfortunately, the app remains very unstable and unreliable in terms of its existing functionality.

PROS and Who It Might Fit Well
-Small Operators: Ideal for small operators with 1-2 properties who may occasionally rent their places and have an existing clientele with fixed dates.
-Website Creation: One of the best features of Shopbnb is the website creation process. Despite a lack of documentation, someone with basic technical understanding can figure it out and build a nice site.
-Payment Processing: Built on Shopify, it offers reliability in payment processing and peace of mind.
-Ease of Use: Easy to navigate, and launching new listings is simple and straightforward.
-Cost: Good entry-level cost. Keep in mind you still have to pay a Shopify subscription and a percentage for each reservation.

CONS
-Quality of Software: The biggest issue is the quality of the software. I constantly encounter errors, which is especially problematic when it affects reservations, guests, or bookings.
-Reservation Management: Features to manage reservations are non-existent. For example, when guests request additional nights, extra guests, date changes, or property upgrades, they have to cancel and make a new reservation.
-Managing Multiple Properties: Managing multiple properties across different booking systems is very time-consuming. If you upload pictures or change descriptions for one property, you have to repeat the process on all other platforms you use.

These are just a few comments based on my experience managing 8 properties. I hope this review is helpful for others looking for booking software.

(Original December 24, 2023)

At the beginning it was a great experience.

Then, when I was trying to add more listings and really get ready to upgrade, it really sucked.

Nothing worked, super buggy, unable to add more listings, it said that I didn't have access to the account, but no why and no documentation to find out about it.

Customer support/chat sucks. No one ever responded on a timely manner.

It my opinion they have a good UI/UX team that practically copied a similar product that I am accustomed to, so that is fine. But dev team needs work on making this an stable product.

I am giving it a chance even though, but if this keeps happening I am going with a full SaaS services that integrates Airbnb and VRBO.

It has been super frustrating, but I just want to be done and have direct bookings.

In short, the app and platform work great for us as a holiday rental company, there's many options to implement on your website, and tons of options to change in your listing.

In our case, we needed some help getting something setup that was not available as a feature yet. We reached out and the support responds very fast, with clear explanations, and it doesn't take long for them to develop/ fix code. The team behind Shopstr seem hardworking and dedicated!