Shopdigits ‑ Phone Number

Name: Shopdigits ‑ Phone Number
Brand: Decision Trees Inc
Rating: 3.2 (5 reviews)

Pricing: From $20/month
Rating: 3.2 (5)
Developer: Decision Trees Inc

Register a Toll-Free Line & Elevate Customer Engagement by Tapping Into Order History via Mobile App

Shopdigits transforms your Shopify store with an affordable virtual call center. Elevate customer service with our iOS & Android apps, offering real-time support via SMS or voice. Secure a business number and operate calls and SMS without using your personal number, ensuring privacy. Engage with customers directly and professionally by tapping into order data within the app enabling seamless connections. Shopdigits is the ideal tool for making every customer interaction meaningful

Get a business phone number to make & receive customer calls at low cost.
Provide support when customer's need it most on their orders viewed in the app.
iOS and Android supported mobile apps to send and receive SMS and calls.

Languages

English

Pricing

Small Shop

$20 / month

$3.00 for a new phone number

1 Phone number (local or toll-free)
1 Employee
Android & iOS native apps
Unlimited calls within US & Canada
Unlimited voicemail

Medium Shop

$30 / month

$3.00 for a new phone number

1 Phone number (local or toll-free)
3 Employees
Android & iOS native apps
Unlimited calls within US & Canada
Unlimited voicemail

Enterprise

$50 / month

$3.00 for a new phone number

1 Phone number (local or toll-free)
Unlimited Employees
Android & iOS native apps
Unlimited calls within US & Canada
Unlimited voicemail

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (5)

Overall rating

3.2

Counts per rating level

60% of ratings are 5 stars
3
20% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
20% of ratings are 1 stars
1

All reviews

August 13, 2025

I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.

ArithmeType

United States

About 1 month using the app

August 13, 2025

0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!

The Coffee Guy

United States

6 days using the app

Decision Trees Inc replied August 13, 2025

Hi there, thank you for your feedback. We are truly sorry for the frustrating experience you encountered and we appreciate you bringing these issues to our attention.

To shed light on why the texts failed, our app operates under the A2P 10DLC standard, which governs all Application-to-Person (A2P) messaging sent over standard 10-digit phone numbers in the US and Canada. Mobile carriers established these rules to reduce spam and protect consumers. Compliance is mandatory and involves a few key steps:

Brand & Campaign Registration: We must register your business and the specific purpose of your texts (e.g., shipping updates, marketing) with The Campaign Registry.

Recipient Consent: You must have documented, explicit consent from anyone you send a message to.

Adherence to Policies: All messages must follow carrier policies, including providing clear opt-out instructions (e.g., "Text STOP to cancel").

It appears the registration for your account was rejected by the carriers, which blocked outgoing messages.

We have processed a full refund for you. We are now building a new notification system to clearly communicate the status of A2P verification to all our users during onboarding and beyond.

Edited February 29, 2024

I was having high hope about this app but somehow I can hear the person that I call but they cannot hear me. Same when they call me I cannot hear them. I emailed three times but only with one reply asking what version of the app I was using and it the app I just install from the app store. Please look into this because I have to change the phone number.

Thank you.

I am updating the review as finally Shopdigits reached out and said they are just a small company and was under attack in past few days to fix the debug and yesterday 2/28/2024 they fixed the audio issue I have experienced and said will work on the keypad feature soon. As long as communication line between merchant and app is open then it is good, I am small business too so I do not want to let a mistake of oversight that they did to harm their business nor mine. Since problem is fixed and they seem honest "right now" that I am changing my rating. Thank you.

Jaliny

United States

About 2 months using the app

Decision Trees Inc replied February 28, 2024

Hi Jaliny,

Sorry to hear about your experience.

However, we responded three times to your support requests and we did not hear back from you. Requesting your device and platform is essentially for us to debug any issues across the myriad of devices we support across Android and iOS.

We would love to help you get started with the app and provide any support we can, please reach out again at support@shopdigits.app

Best regards.