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Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps
Bonjour! Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons parfaitement votre frustration. Nous tenons à vous informer que la nouvelle application Counter n'est plus compatible avec Shopify Display. Pour une expérience optimale et sans interruption, vous devrez acheter un compteur Shopify.
Si vous rencontrez des difficultés avec votre compteur Shopify, n'hésitez pas à nous contacter directement à l'adresse supply@shopify.com. Notre équipe se fera un plaisir de vous aider. Nous vous remercions de votre patience.
We were asked by shopify to upgrade to this app:
"We notified you via email to install the new Shopify Counter App to improve functionality and create a more seamless experience. As a result, the original app will now officially sunset on March 1, 2026 and will no longer work after that date."
Unfortunate the new app is as bad or even worse than the previous app.
It's impossible to show the number we want. We are on Shopify+ and would like to show consolidated turnover of our 2 stores.
Would love to connect the app to a custom shopify report, next select the number we want to send to smiirl
Hi there,
It is not currently possible to consolidate data across multiple stores and connect to a custom Shopify report; however, we are always exploring ways to improve the future of our App.
Thank you so much for taking the time to share your feedback. We're sorry to hear the transition hasn't met your expectations. If you are having challenges with your Shopify Counter, please feel free to reach out to supply@shopify.com and a representative would be happy to assist you in troubleshooting further.
Thank you again for your patience and for being a valued Shopify merchant.
Please bring back custom date ranges! My viewers are always asking how many orders I got during a big product launch. I used to be able to select a custom range, and the feature was removed. Also, your "Get Support" button doesn't work, so I have to communicate this via review.
Hi there,
Thank you for taking the time to leave a review — we truly appreciate the feedback. We're happy to let you know that custom date ranges are back! You can now select a custom range to display exactly the data you need. We hope this makes the experience much more useful for you and your viewers.
We also sincerely apologize that the "Get Support" button wasn't working. This has been flagged to our team. Please don't hesitate to reach out to us directly at supply@shopify.com, and we'd be happy to walk you through the new custom date range feature.
Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.
Hi there,
Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you.
Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion.
As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at supply@shopify.com so our team can investigate your specific setup and get this sorted for you as quickly as possible.
Thank you again for taking the time to leave your feedback.
Should have paid attention to the negative reviews. Received 1/13. Today is 2/22. I've had nothing but problems with this thing. On too many times to count, it randomly shuffles numbers. It will go back to the original number but on several occasions it doesn't. All the numbers will shuffle, each column by itself, twice. Then it will land on all lines as the first number. If you unplug and turn it back on 10 minutes later. Nothing. If you do that an an hour later. Nothing. You have to unplug the thing and leave it off, unplugged for a few days, and only then does it reset. Shameful there are no refunds on this thing. Waste of money.
Hi there,
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered — we completely understand how frustrating this must be, especially after having the device for over a month.
The shuffling and resetting behaviour you're describing is absolutely not the experience we want for our customers, and we're sorry it's taken so much troubleshooting on your end. We'd really love the opportunity to make this right and work through these issues with you directly. Please don't hesitate to reach out to our support team at supply@shopify.com and we will do everything we can to investigate and find a resolution for you. Thank you for your patience!
Love it. I display sales YTD and it's incredibly motivtional!
Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.
This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!
Terrible. Has worked fine in the past (even though it randomly spazzes out and cycles through every number in every reel from time to time). Two days ago it just stopped reporting numbers, then it cycled through all the numbers repeatedly and was blank slots in each position. Unplugged and plugged in, still does nothing. Now Shopify "apps" section just gives an error message. Believe all the one-star and complaint reviews on here.
Hi there,
Thank you for your feedback, and we're truly sorry to hear your device has stopped working, especially after it had been functioning well previously. The cycling, blank display, and the error message you're seeing in the Shopify apps section are all things we want to look into right away.
Please reach out to us directly at supply@shopify.com and our team will prioritize getting to the bottom of this for you as quickly as possible. We appreciate your patience and want to get you back up and running.
The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.
We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.
