Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 4, 2023

The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.

GREER Chicago
United States
ShopKeeper replied June 4, 2023

We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile.

If you're willing to give us another chance to make it right, please contact us at help@shop-keeper.com and we'll assign one of our developers to help you work through any 2.0 theme related challenges.

We look forward to resolving all of your concerns!

January 9, 2023

My support experience has been top notch! Pete was more than helpful and assisted me all the way until my gift card setup was perfect! I am very happy and recommend Shopkeeper 100%
Keep the good work!
Eduardo Solana

Time spent using app: 9 days
December 22, 2022

Really intuitive app and looks great on site.
Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference.
Very Happt

Designer Exchange Ltd
Time spent using app: About 2 years
December 16, 2022

Excellent support. The app works great with hundreds of cards to choose from. I also installed the scheduler.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques
Time spent using app: 4 days
December 1, 2022

We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.

OSEA® Malibu
United States
Time spent using app: 10 months
November 8, 2022

Wir haben die App mittlerweile seit über einem Jahr im Einsatz und bisher keinerlei Probleme. Die Erstellung unseres individuellen Layouts war extrem schnell & unkompliziert. Das Ergebnis ist Top und kommt sehr gut bei unseren Kunden an. Ich kann die App nur wärmstens empfehlen!

Time spent using app: Over 1 year
November 7, 2022

We've used ShopKeeper for both our custom design and delivery for a few years now. It works well and allows us greater customization of our gift card experience for our customers.

Sounds True
United States
Time spent using app: About 3 years
November 7, 2022

Super useful app with great customer service. We've been really happy and have increased sales because of the flexibility ShopKeeper offers our customers.

Wild Hand
United States
Time spent using app: Over 1 year
Edited September 8, 2022

Great News! ShopKeeper did get back to us quickly. Great job on response time! It turned out to be a problem at Shopify. We had to get our own IT professional involved to diagnose the problem. Frustrating! And...Shopify should be letting the App Developers like ShopKeeper know when they are phasing out Themes for the webpages too. Cluster!! We are happy to know that ShopKeeper was quick to respond and articulate and knowledgeable about their product...even if they couldn't diagnose the issue...they got in there and helped! NO WAY!!!!!! They don't respond to tech issues on weekends and holidays. Our GIFT CARDS WON"T WORK. We can't sell them or redeem them. It is the Friday of Labor Day Weekend. A HUGE WEEKEND in our business. And, ShopKeeper has nobody available to help! We have spent SIX DAYS trying to get this fixed. They were contacted on a Thursday by Shopify. NO RESPONSE. NOT OKAY!

a store named STUFF
United States
Time spent using app: Almost 2 years
December 16, 2021

We can't say enough great things about this app & the customer service team behind it (looking at you, Pete!). From start to finish, the process has been smooth with great communication & clear answers to our questions. We were up and running with multiple, branded designs within 48 hours. Clean, well thought out and easy to use - This app is near perfect!

United States
Time spent using app: 2 days