UPDATE ON CHECKBOX OPT-IN: As of October 6th, Facebook changed their platform so that the "Send to Messenger" checkbox will be UNCHECKED by default.
ShopMessage is the most-trusted Facebook Messenger growth engine for Shopify’s top brands. That’s because ShopMessage pioneered cart abandonment automation on Messenger, leading to millions in recovered revenue for our customers. Recently, one of our shops recovered $20K in revenue in a single day using ShopMessage!
ShopMessage generates up to 3x more recovered revenue through FB Messenger automation than any other solution. With a higher opt-in rate, open rate and click-through rate than email, ShopMessage generally recovers as much as 5X more than email.
Our app will make sure you have the highest conversion rates by recommending ideal send times and top performing messages. Shops can also customize messaging anytime to best reflect their brand.
ShopMessage is proud to offer a 14-day free trial, so you won’t pay a dime when you sign up and can try our service without any risk. Most customers see their first sale on Day 1, and experience a boost to revenue between 5-10% or more. Our advanced dashboard will show you exactly how much revenue you’ve recovered, in addition to industry-leading open, click-through and conversion rates.
ShopMessage is plug & play, and easy to install in just 3 minutes. Need support or customization? Our expert team of developers, designers, data scientists, and conversion specialists are on call so that you’re 100% satisfied with ShopMessage’s performance as well as look & feel.
Once you install the app, your product pages will have a "Send to Messenger" checkbox below the Add to Cart button.
If your visitor is already logged into Facebook, the checkbox will already be pre-populated with his name.
Once he adds the product to his cart, he automatically gets opted in to get Facebook messages from your store. Your Facebook page then sends 2 personalized follow-up messages only if he didn't purchase.
ShopMessage leverages Facebook Messenger to produce unprecedented opt-in, deliverability, and cart recovery rates, usually generating up to 5X the revenue of email.
With ShopMessage, you get a higher opt-in rate since the customer doesn't have to type in their email. And, you, get higher engagement with 80-90% open rates.
Who is the sender of the Facebook message?
Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page.
How many messages get sent?
We send three Facebook messages on your behalf. One will be 30 minutes the cart gets abandoned, and the following 2 will be approximately 23 and 48 hours after cart abandonment
In all cases, we check to make sure the visitor did not make a purchase before we message them!
Can I customize the Facebook message?
Yes, you can customize the body of the message as well as add a discount code. When a customer clicks your link, their discount code is automatically applied.
Is this within Facebook's terms-of-service
Yes, when your visitor opts-in through the checkbox, you are allowed to message him or her multiple times within a 24 hour period, and once after 24 hours.
I already have an abandoned checkout app. Would I still use this?
We see customers still benefit from continuing to offer cart recovery via email while using ShopMessage. While ShopMessage generally outperforms email, different customers respond to different channels, and they complement each other.
I'm seeing a lot more Facebook messages being sent than my abandoned checkout email app. Why?
Most abandoned cart apps are really abandoned checkout apps. They go after shoppers at the bottom of the funnel who already gave you their email address.
This app gets a larger number of people who just added to cart but didn't start checking out. Being slightly higher up in the funnel means you can reach many more users who still express interest in your product.
Can my visitors opt-out of the abandoned cart messages?
Yes. On every message that gets sent, there's also a "No thanks" button they can tap which will opt them out from receiving any more abandoned cart messages.
Can I move the position of the "Send to Messenger" checkbox?
Yes! By default, ShopMessage places the checkbox plugin directly after the Add to Cart button.
If you want to customize the placement of the plugin, just send us a note and our white glove customer support will take care of you!
I'm not seeing the messages being sent within the Sent folder of my Facebook business page's Inbox
You'll only see the message threads when your visitor replies. Most folks just see your automated message and take action without replying. So you won't see them in your Sent folder. But rest assured, messages are being sent for your abandons!
How do I get support?
You can email us at firstname.lastname@example.org. You'll find that we're very responsive. We're also very happy to talk over the phone or Skype (just email us your contact details)
Can I see an example store that has this setup?
Here are some of our happy customers: