Once you install the app, your product pages will have a "Send to Messenger" checkbox below the Add to Cart button.
If your visitor is already logged into Facebook, the checkbox will already be pre-populated with his name.
Once he adds the product to his cart, he automatically gets opted in to get Facebook messages from your store. Your Facebook page then sends 2 personalized follow-up messages only if he didn't purchase.
There are, but ShopMessage is the first and only one to leverage Facebook Messenger to produce unprecedented opt-in, deliverability, and cart recovery rates.
Our world class support team is always ready to help. You’ll always be in touch with the folks who actually built ShopMessage. We’re all engineers, not an outsourced customer support team.
Who is the sender of the Facebook message?
Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page.
How many messages get sent?
We send two Facebook messages on your behalf. One will be 30 minutes the cart gets abandoned, and the other will be 24 hours after.
In both cases, we check to make sure the visitor did not make a purchase before we message them!
Can I customize the Facebook message?
Yes, you can customize the body of the message as well as add a discount code. When a customer clicks your link, their discount code is automatically applied.
Is this within Facebook's terms-of-service
Yes, when your visitor opts-in through the checkbox, you are allowed to message him within a 24 hour period.
I already have an abandoned checkout app. Would I still use this?
Yes, you can use your current app to send emails to shoppers who left their email address. And this app will complement it by handling the visitors who did NOT leave an email address
Why is this better than the typical abandoned cart app?
Our users are seeing 3-5x more recovered orders with Messenger than with email.
With ShopMessage, you get a higher opt-in rate since the customer doesn't have to type in their email. And, you, get higher engagement with 80-90% open rates.
I'm seeing a lot more Facebook messages being sent than my abandoned checkout email app. Why?
Most abandoned cart apps are really abandoned checkout apps. They go after shoppers at the bottom of the funnel who already gave you their email address.
This app gets a larger number of people who just added to cart but didn't start checking out. Being slightly higher up in the funnel means you can reach many more users who still express interest in your product.
Can my visitors opt-out of the abandoned cart messages?
Yes. On every message that gets sent, there's also a "No thanks" button they can tap which will opt them out from receiving any more abandoned cart messages.
Can I move the position of the "Send to Messenger" checkbox?
Yes! By default, ShopMessage places the checkbox plugin directly after the Add to Cart button.
If you want to customize the placement of the plugin, just send us a note!
I'm not seeing the messages being sent within the Sent folder of my Facebook business page's Inbox
You'll only see the message threads when your visitor replies. Most folks just see your automated message and take action without replying. So you won't see them in your Sent folder. But rest assured, messages are being sent for your abandons!
How do I get support?
You can email us at email@example.com. You'll find that we're very responsive. We're also very happy to talk over the phone or Skype (just email us your contact details)
Can I see an example store that has this setup?
Here are some of our happy customers: