Sidr Zendesk and Gmail Macros

by Sidr

Use placeholders in your Zendesk and Gmail help desk messages

1 review
Price: Free

App highlights

  • Speed tested: no impact to your online store

Sidr Macros

Key values section

Shopify placeholders

You get a list of powerful placeholders from Shopify, and you can use them directly in your Zendesk and Gmail macros.

Preview responses

You can preview your responses in the Zendesk and Gmail side app. No extra clicks needed.

Seamlessly integrate

Integrates with Zendesk and Gmail. Simply add Shopify placeholders and go.

  • Get creative and confident with our macro editor
  • Extensive placeholder library
  • Preview macro with real orders
  • Apply macros in Zendesk and Gmail
  • Manage all of your macros in one place
  • Manage your data sources
  • Get creative and confident with our macro editor
  • Extensive placeholder library
  • Preview macro with real orders
  • Apply macros in Zendesk and Gmail
  • Manage all of your macros in one place
  • Manage your data sources
Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

Use Shopify variables in your help desk messages and responses

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers.

What is Sidr Macros?

When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:

  • Order number
  • Order status
  • Total paid
  • Customer info (e-mail, phone, etc.)
  • Any line item info
  • Any payment details
  • Address info
  • Shipping info (method used, shipping paid, etc.)
  • ... and much more

We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

Finally, the Sidr Macros side app on Zendesk and Gmail makes it easy to apply these macros when responding to customers.

What help desk software does Sidr Macros support?

  • Currently, we support Zendesk and Gmail
  • If there is help desk software you'd like us to support in the future, please reach out

We are constantly improving existing features and adding new ones based on customer feedback. So don't be a stranger and reach out anytime!

Launch date

December 31, 2020

Integrates with

  • Zendesk
  • Gmail
Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

Use Shopify variables in your help desk messages and responses

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers.

What is Sidr Macros?

When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:

  • Order number
  • Order status
  • Total paid
  • Customer info (e-mail, phone, etc.)
  • Any line item info
  • Any payment details
  • Address info
  • Shipping info (method used, shipping paid, etc.)
  • ... and much more

We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

Finally, the Sidr Macros side app on Zendesk and Gmail makes it easy to apply these macros when responding to customers.

What help desk software does Sidr Macros support?

  • Currently, we support Zendesk and Gmail
  • If there is help desk software you'd like us to support in the future, please reach out

We are constantly improving existing features and adding new ones based on customer feedback. So don't be a stranger and reach out anytime!

Launch date

December 31, 2020

Integrates with

  • Zendesk
  • Gmail

Reviews

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    0% of ratings are 5 stars
    0
  • 4 of 5 stars
    100% of ratings are 4 stars
    1
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
View all reviews
4 of 5 stars
May 10, 2022

Airtame North America

Location United States

Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters

View all reviews

Apps similar to Sidr Zendesk and Gmail Macros

Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

by Klaviyo

Email, SMS, and more - a unified customer platform

4.2 of 5 stars(1576reviews)
Free plan available
SMSBump SMS Marketing by Yotpo

SMSBump SMS Marketing by Yotpo

by SMSBump Ltd

Email & Text Marketing, SMS Automation and Abandoned Carts

4.8 of 5 stars(2310reviews)
Free to install
Privy ‑ Pop Ups, Email, & SMS

Privy ‑ Pop Ups, Email, & SMS

by Privy

Email Marketing, SMS, Pop Ups, Cross Sell, Banners & Bars

4.6 of 5 stars(24788reviews)
Free plan available
Omnisend Email Marketing & SMS

Omnisend Email Marketing & SMS

by Omnisend

Email Marketing, Newsletter, SMS, Abandoned Cart & Pop Up

4.7 of 5 stars(4334reviews)
Free plan available