Sidr Zendesk and Gmail Macros
Use placeholders in your Zendesk and Gmail help desk messages
Speed tested: no impact to your online store
Key values section
You get a list of powerful placeholders from Shopify, and you can use them directly in your Zendesk and Gmail macros.
You can preview your responses in the Zendesk and Gmail side app. No extra clicks needed.
Integrates with Zendesk and Gmail. Simply add Shopify placeholders and go.
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The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
Welham & CoLocation AustraliaTime spent using app 12 days
This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!
Airtame North AmericaLocation United StatesTime spent using app 3 months
Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters
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