Reviews (23)
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We found Simmer when it first came out and have been using it ever since. It has come a long way and continues to improve with each update.
It took our staff a little time initially to understand how Simmer interacts with Shopify, but once we got through that learning curve, it became a great tool for our operation. The Simmer team has always been open and receptive to our feedback, ideas, and suggestions for improvements.
We use Simmer primarily for our quick-service food concepts and have processed just shy of 30,000 orders through the system. With all of the improvements and updates over the past 12 months, it is now working seamlessly with our KDS screens and has become an important part of our food service operation.
It has been great to see the platform grow and improve, and we’re looking forward to seeing where they take it next!
Our Shopify website and POS has been live for about a month and a half, and Simmer has been one of our most used, and valuable apps! It makes user navigation easy, especially with our complex business. We use Simmer mainly for our smoothie add-on options, but it's useful for more than just this. Order fulfillment is easily done with Simmer, and I like the ability for our kitchen to receive "sent" tickets on a display screen, saving them time and paper materials.
Even the Simmer support has been outstanding – Simon is extremely helpful with any questions or concerns, and ensures the app works for our business needs. If you are looking for something that is easy to use, works with all business types, and offers personal (human) support, I would highly recommend this app!
Simmer is a great application that is very easy to use, with a friendly and intuitive user interface. The overall experience has been smooth and simple from the beginning.
Their support team is also excellent. They are very responsive, supportive, and always willing to help. We requested some specific features, and they were able to deliver them very quickly, which made a big difference for our business.
Highly recommended!
Excellent support service has made this app a great partner for our small business! :)
Simon was absolutely fantastic in supporting us, super helpful and responsive!
My wife and I have so appreciated Simon's expertise and patience. He went out of his way to support our small business as we created a mobile ordering system using Simmer and Shopify.
Thank you, Simon! We highly recommend you and Simmer
Cheers,
Timm & Lori, Owners Convesatio Coffee LLC
The team at Simmer have been extremely responsive in helping us to get the most out of this app. We've worked closely with Simon to get a more unified POS solution set up for our Cellar Door and Restaurant, and when we've needed support it has been quick and effective. Definitely recommend.
Seriously the most responsive support I have ever had from a developer. They went so far out of their way to make sure their app would accommodate our goals.
SImon who is one of the founders and developer dealt with us directly when we ran into any issue we had. His expertise and communication level allowed for even the most complicated errors to be simply understood. We greatly appreciated the patience he had with our team and could not be more happy with the companies service. Consider using them for your business needs!
We've been using Simmer at a few different Shopify POS locations for a little while now for both the KDS and the modifiers. It's a solid product, and the development team has been making improvements quickly over the past several months adding different features. Any questions or concerns that we've encountered have been quickly explained or fixed after an email. I would recommend this to anyone looking for a KDS on Shopify.
