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Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.
We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.
Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!
Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!
Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊
So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!
For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!
Hi Egan's Whiskey team 👋
Thank you for your feedback 😊It's been a pleasure walking you through!
All the best with all your upcoming email campaigns 🚀
Kind regards,
Nicolas
Yasmine, you are the loving heart of supporting me. Thank you!
And I hope SmartrMail creates a button popup...
Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!
Yasmine & Nicolas are a great deal of help! Awesome customer service & great with solving problems!
Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.
We just started with SmartrMail, and so far the experience has been fabulous. I think the customer service is what sets this company apart. I have had several conversations with Moe, one of their great customer service reps. He has been very helpful. If this is the way they treat their customers, they'll have us for ever. If you're thinking about trying them... do it! You'll be glad you did.
Hi VMC Chinese Parts team 🛵 We're thrilled to hear that your experience with our email marketing experts has been great! Your success is our success, so always feel free to get in touch with us if there's anything else we can help you with, we're always keen on assisting all our users as much as possible and getting them the most optimized email marketing setup 📧 Happy sending! 😊
First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:
Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!