Reviews (49)

Overall rating
4.6
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 14, 2021

The Smartrr team and app are way "smarter" than the other subscription management apps in the market. Been so impressed by the technology, the UX, the ease of use from an admin perspective but also for our subscription customers. The technology is far superior, they are open to suggestions and feedback (even though, again, their app is already so much more superior than others) and their customer service to us as a brand is top notch. We can't speak more highly of them and have referred them to everyone we know. 100% you won't regret using Smartrr. We've been a customer for a while now and aren't looking back.

Alleyoop
United States
About 1 year using the app
smartrr replied January 14, 2022

We are so happy to hear you are having a good experience with Smartrr. Thank you so much for the kind review.

April 10, 2022

Highly recommend! Great app to have on our store to enable subscriptions. The support is also great - they are very responsive and helpful.

Cookies by RAIZE
United States
12 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are always here to help and look forward to growing this partnership together.

May 4, 2022

We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!

The Earthling Co.
United States
11 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to hear that you found the transition seamless. So excited about our partnership and helping you grow your business for years to come!

May 11, 2023

The Smartrr team has been outstanding to work with and helped us create a more thoughtful experience for our customers!

Simplifed
United States
9 months using the app
May 4, 2022

Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!

P.S. Good Times
United States
8 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are always striving to provide the best possible customer support and are so happy to hear about your experience.

We appreciate you sharing your thoughts about our analytics feature and we will provide this feedback to our team.

March 24, 2022

We've been using Smartrr for a few months now and the platform and team are amazing. Having such strong customer support and personalization is really a game changer, especially when subscriptions are core to your business! Would highly recommend Smartrr.

marlow
Canada
8 months using the app
smartrr replied May 18, 2022

Thank you four your review! We are so excited to partner up with you and love working with new businesses like yours. Your feedback is greatly appreciated.

December 15, 2021

Moving to Smartrr has improved our subscription management and the direct integration with Shopify checkout allows us to cut down on using multiple vendors for subscriptions!!!! The team is always looking for feedback to improve the product.

BAKBLADE
United States
7 months using the app
smartrr replied January 14, 2022

Thank you for the kind review and your partnership!!!

April 18, 2022

Best subscription platform I've used. Highly customizable and has all the features you could want - split checkouts, custom upsells to subscriptions, great customer interface etc. I would highly recommend.

VRB Labs
United States
6 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to hear you are seeing the impact of our app and we are excited about our partnership.

April 20, 2022

Smartrr has met all our expectations and more. We migrated from Bold after talking with most competitors. The migration was seamless and the platform lightyears better than Bold. Smartrr's team is fantastic. They will go above and beyond to help your brand succeed.

Siblings
United States
6 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to hear we have made the transition easy for you, we are always looking to provide the best possible customer experience for our clients.

May 2, 2022

Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.

Righteous Felon Craft Jerky
United States
6 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so excited about our partnership and are really happy to hear that you and your customers are loving the app.