Smartrr Subscriptions

Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.

I first heard of Smartrr last year during several informative webinars and was intrigued by their subscriber account portal and seamless back-end management of the tool. I decided to investigate them since our online customers were having several problems using our subscription platform and we had multiple technical glitches.

I’ll admit, I was hesitant because Smartrr was new. However, after moving our store from WordPress to Shopify, I was trying to build the best tech stack possible with apps we could rely on long term. I gained more appreciation for Smartrr after learning that they went through a rigorous process in order to be selected as a verified Shopify application. This gave me more confidence that their technology would work seamlessly with our Shopify store.

Their entire team was phenomenal in terms of communication. They detailed the differences between their platform versus the one I was using. They weren’t pushy to try and sell their tool. Rather, they truly wanted to help me learn how their platform would address the concerns and issues I was having with the other subscription platform. In addition, with the number of features that came standard with Smartrr, and at a very cost-efficient price point, I just knew we had to give them a try.

Since switching to the Smartrr app, we’ve been able to provide an optimal experience for our online customers. We’ve also eliminated the technical issues we were previously having due to the other subscription platform. The Smartrr team is also constantly looking for feedback so that they may continue to develop and provide even better service for us.

Honestly, I don’t feel like Smartrr is just a subscription app – they’re our partners, and they’re striving for success along with us. If you’re thinking of adding subscription to your store, or you’re looking to switch – don’t hesitate to reach out to Smartrr.

Just recently launched with smartrr and have been very happy thus far. The ability to customize your subscription approach and design is a level above what we have seen elsewhere.

Smartrr has really been a game changer for by brand and our customers. It's much more user friendly than recharge and our customers love the look and feel of their account page. Plus the support is incredible! They really care about the success of their vendors and definitely suggest making the switch.

We are really happy to be on Smartrr! They solved for the subscription management problems that we had on Recharge. Plus, they have excellent customer support and are attentive to our unique needs as a subscription business. Thanks Smartrr !!

We just launched our subscriptions with Smartrr and so far, we're very happy! The onboarding process was really easy and their team was available to help answer all of our questions. The portal looks fantastic and was very well-integrated with our site. Would definitely recommend.

We switched from Stripe subscriptions.

Just recently went live with Smartrr and we are incredibly impressed! We self onboarded and the launch was quick and painless and the app is so easy to use. The Smartrr team has also been incredibly helpful and attentive. We are excited to be growing with them!

The transition was so easy and painless. Had some issues setting up Smartrr using a headless site but we were able to figure it out eventually! The thematic logged in experience for our subscribers now is SO much better than we had before. We are also interested in playing around with some custom discounting based on order number. All in all excited to grow our subscription program with Smartrr.