Smartsupp Live Chat & Chatbots

Name: Smartsupp Live Chat & Chatbots
Brand: ⭐ Smartsupp ⭐

Free plan available. 14-day free trial. Additional charges may apply.

Rating (2.3)

Reviews

Developer

⭐ Smartsupp ⭐

Let your customers reach you directly via your online store.

Use chatbots to save yourself valuable time and resources.

Manage multichannel live chat conversations on one dashboard.

Manage conversations on-the-go with the Smartsupp mobile app.

Highlights

Built for your business

Works with the latest themes

About this app

Launched

October 5, 2021

Languages

Czech, German, English, Spanish, Hungarian, Polish, French, Italian, and Dutch

Smartsupp combines live chat, chatbots, and video recordings to help you drive your online sales.

Customer service today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. Smartsupp delivers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer service. Providing conversation management tools, Smartsupp offers customer care features built to service your shoppers needs.

Live Chat–Deliver win-win customer service with human and chatbot support.
Chatbot–Reply instantly, suggest products, service customers, and much more.
Video Recordings–Gather unique customer and business insights nobody else has.

Pricing

14-day free trial

Free

1 agent
14-day conversation history
Live chat
Mobile apps for iOS and Android

Standard

$25.50/month

or $234/year and save 24%

Free plan +
3 agents
1-year conversation history
5 automatic messages
1 chatbot
Basic statistics
Video recordings (10k/mth)

Pro

$62/month

or $573/year and save 23%

$20 per each extra agent (monthly plan) / $16 per each extra agent (yearly plan)

Standard plan +
3-years conversation history
10 automatic messages
10 chatbots
Team stats & routing
Video recordings (50k/mth)

Free

1 agent
14-day conversation history
Live chat
Mobile apps for iOS and Android

Standard

$25.50/month

or $234/year and save 24%

Free plan +
3 agents
1-year conversation history
5 automatic messages
1 chatbot
Basic statistics
Video recordings (10k/mth)

Pro

$62/month

or $573/year and save 23%

$20 per each extra agent (monthly plan) / $16 per each extra agent (yearly plan)

Standard plan +
3-years conversation history
10 automatic messages
10 chatbots
Team stats & routing
Video recordings (50k/mth)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

4 reviews

Overall rating

2.3

Counts per rating level

50% of ratings are 5 stars
2
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
50% of ratings are 1 stars
2

March 24, 2023

AVOID AT ALL COST the worst customer service from an app developer i have ever experienced. not only is the app mediocre at best, when we uninstalled it it would not uninstall off the site, code can't be found ANYWHERE and even after several times asking to help remove it off our site they still did not and we still have the icon on the site for the past 7 days now.

Q by QS

United States

29 days using the app

⭐ Smartsupp ⭐ replied June 18, 2023

Dear Mr/Mrs,

Thank you for your review, and we are deeply sorry you were dissatisfied with Smartsupp.
Please let us explain what happened.
When you first contacted us, our customer support and developers tried to find a solution for you. Since we needed your permission to check your account and find out what has happened with the plugin, we asked you for access, unfortunately, you declined this option. In this case, we weren't able to help you. The second time you contacted us with the same issue, we investigate the Smartsupp code on your website again. We found out that the Smartsupp code is installed via Google Tag Manager.
This means that you need to go to your Google Tag Manager account, find the Smartsupp event there, and delete it. Unfortunately, since the code is directly in your Google Tag Manager, which we cannot access, we are not able to delete the code for you.

If you still have any difficulties with deleting the code, contact our support, and we will do our best to resolve this situation to your satisfaction
Thank you very much for your understanding.
Best Regards
Smartsupp team

June 13, 2023

THE WORSE CUSTOMER SERVICE. THEY NEVER ANSWER TO YOUR QUESTIONS , NEVER RESPOND. VERY HARD TO CONTACT THEM. TOO BAD...

arabinstruments

United States

15 days using the app

⭐ Smartsupp ⭐ replied June 18, 2023

Dear Mr/Mrs,

Thank you for the review and we are deeply sorry for the inconvenience.
Please let us explain what happened.
You contacted us via email, and our Customer Support Specialist replied to you, however, unfortunately, we have yet to receive an answer from you.
Please check your email box (including the SPAM folder) and reply to our email. If you are not able to find our answer in your inbox, contact us once more, please. We will do our best to assist you and help to resolve all issues.
Have a nice day!
Best Regards
Smartsupp Team

January 10, 2023

very clear app, works very well. and a nice support, they helped me well, I can recommend it to everyone

Wishes From Africa

Netherlands

6 months using the app

January 18, 2022

We tried many apps like that but this one absolutely follow our requirements. Great way how to start a conversation with customers who have a questions about our products – so we have a greater chance that they make an order.

CBDpharma.cz

Czechia

8 minutes using the app

All reviews