Smind Sections: Theme Sections

Smind Sections: Theme Sections

Reviews (63)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
October 25, 2024

I've got billed by the app while I cancelled the subscription in the trial period. Now it seems like the application is still charged and the team of Smind Sections doesn't want to refund me for the difference of the days that have been unused.

Reason for cancelling the app: The app doesn't have premium looking sections what can help my store more converting.

Chosen Tea
Netherlands
14 days using the app
Smind replied October 26, 2024

Hi,

After reviewing your feedback, I carefully examined the information you provided. While I had hoped your details were accurate so we could assist you, it’s unfortunate that you have fabricated everything solely to obtain a refund. Below are the points that confirm your statements are false:

You claimed, "I cancelled the subscription in the trial period." This statement is completely fabricated. We offer a free 7-day trial period, which you fully utilized. Here is your subscription history: https://prnt.sc/cGtF6uR_kHxs

When communicating with us via live chat, you mentioned that you intended to close your store, open another store, and then re-subscribe to our app, which contradicts your claim above (chat history link: https://prnt.sc/4Qlhrk0raisZ

In cases where customers experience genuine misunderstandings or errors from our app, we always consider legitimate refunds. However, claiming you plan to close your store is not a reasonable basis for a refund. Additionally, the false statements made solely to obtain a refund demonstrate a lack of honesty.

Finally, a message to any customers reading this story, please be assured that our app is entirely free to use during the trial period. We remain committed to supporting honest customers who encounter any issues with our app.
Thank you for your time.

October 2, 2024

I need this app deleted permanently from my store. I have uninstalled it but it still shows in the store sections. Such a pest! I need immediate action now!

My Store
United Kingdom
1 day using the app
Smind replied October 3, 2024

Dear Customer,

I am the Support Lead at Smind. We apologize for the negative experience you had with our app. Regarding the issue you mentioned, apps are currently not allowed to automatically remove any data from a merchant's store before being uninstalled. However, we have a solution for you. Please follow the instructions provided in this article https://docs.smind.io/guides/deleting-data
If you have already uninstalled our app, kindly reinstall it and follow the steps to delete the data before uninstalling again.

We have sent you an email for further assistance. If you encounter any difficulties, please let us know. We look forward to hearing from you so we can assist further.

Thank you,
Smind Support Team

July 1, 2024

The Feelz
Thailand
3 months using the app
Smind replied July 2, 2024

Dear Customer,

I am the Support Lead at Smind. We apologize if you have had any unsatisfactory experiences with our service. I have carefully checked your issue, but we haven't received any recent inquiries from you. Upon reviewing your website, you are still using most of our sections and they are still working fine.

We have sent an email to understand the issue you are facing. We hope to hear from you soon so we can assist you and improve your experience with Smind.

Thank you,

Smind Support Team