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So let me start by saying that SPOD has super quick turnaround, a decent selection of products, and extra free graphics for you to use on your products. Where they lack is customer service, sometimes it takes 3-5 days for a response and for a company that sells these POD items, faster customer service is a plus. The other problem is constant price adjustments and blaming it on suppliers and postage. Do your homework, and compare their prices to other similar apps. I find these costs to be much higher than some other apps and makes me wonder if they do market checks against competitors. Yet again, while they may be more premium in their prices, quality is great, so just know you are getting a quality product, just more expensive.
Hi Inspired Gift.
Thank you for taking the time to review our App.
I'm sorry it took so long for our customer service to answer your request. I will investigate it and make sure we stick to our normal speed, which is maximum 1 working day. However, I completely agree with you that considering our turnaround time, we should answer as soon as possible, to match that speed.
Thank you again for taking the time to review our app.
If there is anything else, don't hesitate to contact us again.
Sincerely
Your SPOD Team
Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying
Hi there,
Thank you for your message. We saw in our data, that you uninstalled the app and then reinstalled it. After that the Customizer was not activated again.
If you reactivate the Customizer in your settings again, everything should work like a charm.
Kind regards
Robert from SPOD
I have been using SPOD now for 6 months and i have had nothing but success. The customer service is amazing, the print time and ship times are super fast. My customers love the ship time.
I used this app to help me add cool products to my store. Super simple. Addin gmore products now. Give it a try.
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there,
Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore.
Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month.
The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages.
Could you please drop us a quick mail to shopify@spod.com to check if you want us to resend or refund the order.
Kind regards
Robert
limited stuff does not work well with Firefox or chrome or opera . work on this and this would be a much much better app
Hello Delsin Pistons Swag,
Thank you for leaving your honest review, we're sorry to hear that the app didn't work well for you so far. Since we ourselves are using the browsers you mentioned in our every day work, we were suprised to hear you're having problems in these browers. Could you elaborate on this? Also, we're not quite sure what 'stuff' you find limited? Feel free to send us a more detailed feedback to service@spod.com. Thank you!
Fantastic app. Much easier to use than competitors like Printful and Printify and much better pricing as well.
Pretty sure I'm sticking with SPOD. I have tried many of the shirt making apps. I have had trouble with some. Some are way too expensive. This one works and is affordable.
This app is very efficient and so easy to use! I really like how I am able to see how it looks on a product and customize the way I like.
Hi D n' K Whip Appeal,
It is great to see our aims of the app are being met. We are looking forward to supporting your business grow!
The app is amazing. I have been able to create multiple Coffee Mugs so quickly. It's the easiest app to use and the product looks fabulous.