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I can't see the whole page while trying to upload products. And some of the buttons don't load so I don't know what they are for. Pretty frustrating.
Hi, 1212Designs
Thank you for the review. Would you mind letting me know what screen resolution you are using and which button exactly isn't loading?
Thank you again for the review and I'm looking forward to hearing from you.
The prices are great but it has taken too long to complete orders and respond to my question via the support channel. My customers all said and I have seen with my own eyes the quality of the shirts. The design is too small and has the faded look and the shirts were wrinkled.
Hello Trinity Mom,
Thank you for giving us your honest feedback, we're so sorry to hear that you were unsatisfied with our services.
We did struggle with reduced capacities in our production facilities over the past weeks as well as a very high backlog of emails and calls in our customer service which is why we had to up the production and response times.
On June 24th we were finally able to reduce production times to 4 business days for ca. 50% of the orders and 6 business days for ca. 90% of them. Also, we now have more people helping out our colleagues in customer service and try to get back to all requests within a maximum of 4 business days.
We know that this can still be frustrating for our merchants and try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
I can see that your store is closed now, perhaps you would still consider sending us pictures of the orders that were not to your satisfaction to support@spod.com, so we can try and find our what went wrong and maybe still offer you a solution for compensation.
So far, very easy to use. Loving it so far. Very easy to upload logos and create and send products to my store front
Hi Hive Swag,
We are glad to hear you are loving the app so far, thanks for the feedback.
While I do like the SPOD, I just wish it was just a bit easier like Printful. I find some things more challenging in this App.
Hi RocketSurf Action Wear,
Thanks for the feedback. We reached out to you to see if you are interested in meeting with our User Research department to understand where we could possibly improve the app. Feel free to reply to us and we will get that set up straight away.
They charged me for samples and then never sent them. They actually never even went into production. Waste of money. Update: They got back to me to inform me one of the products was out of stock. I wish I didn't have to reach out in order to find that out, but I ended up getting the products and they looked pretty nice.
Hello Trail Dogs Coffee Co.,
Thank you for leaving your honest review, we're very sorry that the order could not be produced promptly due to a stockout of the product.
Please note, though, that we do not charge the money from your credit card but simply authorize the amount to be withdrawn once the order ships.
We could see that you now also got into contact with customer service - we advise that this always be the first step to find out what is going on, since we feel that our services can be judged wholly only after we've been given the opportunity to react. Thank you!
The order is currently in production, we hope that you will be happy with it once it arrives.
I will give this a 3 stars -
Firstly its VERY easy to use in terms of product set up etc, cannot fault that, but the reason for just 3 is that as follow
The prices and the items available are nice.
No way (that ive found) to find an existing design you have created, if you have made a mistake i cannot find a way to modify said design and update store
Only 1 product image is uploaded, this is a big hit for me, I like customers to have lots of images to choose from, even if it was the 3 basic images within the app that got uploaded to my product page would be good... I like idea of model with image on front - but , i also like the plain image so customers can have a good luck
No way to standardise image sizes, would be good if you could enter images sizes , spent a lot of time unifying my designs so they all look identical except for the text and core image, but its a real PITA to have to try and manually alter the image size on each item to be the same..
Also, would be nice if when you imported the image it auto-resized to the max of the image location on the item
I cannot comment on the fulfillment side as ive only just set it up...
Even having the carrier rates incorporated would be nice, save a lot of work
but, overall i actually like the app. Just thought id put an honest review.
Hello Zodiac Ware,
Thank you for taking the time and giving us your feedback, we are happy that you found our app easy to use as this is an important feature to us.
Also, it's always vital to us to hear what options and features our merchants are missing to improve our services.
Changing the design, that is, making changes to the design file itself during the product creation process is not possible as we would need to implement a design creation option, similar to Gimp or Photoshop, into the product designer in the app, which we, unfortunately, cannot do.
Having more than one product image in the app is on the other hand something that we are working on and hope to be implementing soon.
We will also review your other suggestions so we can improve our services. If you have any more suggestions or questions, please feel free to get in touch at support@spod.com. Thank you!
This app is SO easy to use, and syncs seamlessly to Shopify. I love that we don't have to stock different sizes and colors of our products.
I like the colours of the t shirts & I really like the retail prices :)
100 characters
100 characters
Damn character requirement ;)
Happy that you like our assortment. We are constantly adding to also keep up with the trends and wishes of our merchants.
Thank you for the review.
Kind regards
Robert
Sad to say am very disappointed in their lack of communication & production. Three orders placed, for 3 weeks says awaiting production & sent multiple emails with no response and called with very rude worker comments. I have not received the orders for my customers & they still have not refunded me for these orders either.
They claim to be in Las Vegas with the printing capability to provide custom printed products when clearly, they don't have the means to keep up with demand.
These orders I had to refund the orders personally through my personal back up funds. If they don't refund these orders filing complaints with the Police and BBB as this is fraud and a felony charge as the orders were that much.
UP date: I called customer service again today, they claim orders they have but didn't charge me. This is a lie, have receipts downloaded, bank statement where they charged my debit card for the 3 orders. They steal your money! I have contacted BBB and the Police department in Nevada and sent all my proof of them stealing my money. The sad part is, they are sample orders and claim more verification documents is needed to protect themselves from fraud. What about your customers small business owners, who put their trust in your service maybe we should ask for verification from each employee and your overall business to protect us from thieves that you are.
Money is too hard to come by for everyone! I hope Shopify and all other platforms ban your services so no one else falls victim to your stealing and lies.
You refund my money, then maybe I change my review but will never use your service again. Printify is a lot better and honest people, avoid SPOD.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Additionally, as SPOD does not facilitate the payment from your customers, we are unable to refund customers on your behalf. When a customer places an order through your integration, then the customer is submitting their payment to you through your integration directly. You would receive your payment for the order from the integration you are using. Once the order is submitted to us, then we would collect payment from you for the order with the entered Payment Details in your SPOD app. However we would not produce orders until your account has completed verification. Orders that are unable to be produced would not be charged to your account.
I am honestly extremely disappointed.
1. Two of the designs were printed on the WRONG side. On two of my sample order products, the designs were printed on the BACK instead of the front.
2. There is no consistency in terms of quality. Designs printed on WHITE use ink while those on PINK and GRAY are more print-like. Is there any guidelines as to what to expect for each one?
3. The quality of the products is extremely disappointing. The red ink has yellow-like stains around it. And the white products are see-through.
Hey Apapáchame,
Thank you for your feedback.
I was not able to find a mail in our system that covers this topic. Could you please send us some pictures of the products and I'll make sure to address this with our production team and also will refund you the orders.
Kind regards
Robert