Springbot

Springbot

by Springbot

Data-Driven eCommerce Marketing Simplified.

4.2 of 5 stars(60 reviews)

Email

Email continues to drive the most results for eCommerce marketers. Connect with customers in a personalized way through email marketing.

Ad-Retargeting with AdRoll

Re-engage site visitors and focus your marketing efforts on the audiences most likely to convert through web or social ad retargeting.

Campaign Services

Data-driven insights and recommendations to help you determine what marketing actions to take next.


About Springbot

How Does Springbot Work?

Springbot provides advanced eCommerce marketing technology for small to medium- size retailers. We make the overwhelming task of running and tracking multi-channel marketing campaigns ridiculously simple, from e-mail and social marketing, to online ads, Amazon Marketplace and more. The key is Springbot’s integration with Shopify to deliver the power of data management, marketing automation and analytics. We then take that information and make data-driven marketing recommendations specifically tailored for your needs.

Features

EMAIL MARKETING

-Springbot Email

  • A/B Testing
  • Scheduling
  • Email Builder
  • Email Templates
  • Drag and Drop Editor

-Triggered Email

  • Abandoned Cart
  • Welcome
  • First Purchase
  • Anniversary
  • Post-purchase
  • Win-back
  • Product Recommendations
  • Behavioral

-Contact Data Management:

  • List Management
  • Segmentation
  • List Growth (Sign Up Forms and Email Capture Pop Up)

ONLINE ADS

-Social and Web Retargeting:

  • Dynamic Product Ads (Facebook and Web)
  • Static Ads (Facebook and Web)

-Reporting and Recommendations

SOCIAL MARKETING

-Shoppable Instagram -Social Hub:

  • Social Calendar
  • Idea Hub
  • Scheduled Posts

-Trackable Links

-Reporting and Recommendations

AMAZON MARKETPLACE

-Match Product Listing

-Publish Products

-Optimize Performance

-Sync Inventory

CAMPAIGN SERVICES

-Campaign Services

-Email Campaign Services

-Facebook Campaign Services

-Amazon Campaign Services

SPRINGBOT EXCHANGE

-Audience Expander

-Onsite Abandonment

Integrates with

  • Mailchimp,
  • Facebook,
  • Instagram,
  • Twitter,
  • AdRoll,
  • Google Analytics

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free

Overall rating
4.2 of 5 stars
Based on 60 reviews

  • 5 of 5 stars
    65% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    13% of ratings are 1 stars
    (8)

Most recent reviews

Nature's Fabrics

We came on board with Springbot early last year. It has been an amazing step for us. It replaced Mailchimp, and we picked up a lot of other bonus things in the deal. We have remarketing, win back emails, social posting. I can’t say enough good things, it has been well worth the money we spend on it each month. I am always hesitant to drop a lot of money, but this is really a no brainer. The customer service is top notch, they took care of the set up as well as the change over when I moved from Magento to Shopify.

Hydroviv

Hydroviv signed up for Springbot in October 2018 with the goal of simplifying our company’s marketing efforts. We signed up for all offerings (Email, Audience Expander, Onsite Abandonment, Ad management) so our monthly cost was $1300 plus ad spend. We left Springbot on Feb 18, 2019, so this review is for our four-month experience.

Facebook Ad Management: Per terms of agreement, Springbot was to build two Facebook campaigns per month. Simply put, this did not happen. In entirety, two campaigns were built over the 4 month period, and one campaign was never actually turned on. The campaign that was turned on was never touched after it was set up. Long story short, Springbot’s Facebook ad campaigns generated zero revenue on $1500 ad spend, and we were charged $800 for ad management over the duration of our relationship.

Audience Expander, Onsite Abandonment Prospecting Tools: These tools have their own dashboards that display attributed revenue, so you can see ROI at a glance for prospecting done on their platform (a major selling point). The problem was, the dashboard was showing a revenue that didn’t align with data from our other analytics tools. When I asked my account manager for a list of customers/orders that served as the basis for the number, I found that a bug was causing Springbot to mistakenly take credit for sales that occurred months before I signed up for the platform, which artificially inflated the revenue that Springbot attributed to its platform. Once Springbot’s bug (that my team discovered) was fixed, there were zero dollars of attributed revenue from that point forward for any of the prospecting services.

AdRoll Ad Management: When Springbot manages your Adroll accounts, you get locked out of the account, so the only data you can see is what they show you in the dashboard (which was wrong in the case of Audience Expander/Onsite Abandonment). Using the data from their dashboard, there was was about $1100 in click through revenue, on about $8000 in authorized Ad spend, but we have no way of verifying any of the numbers.

Experience With Company: Because Springbot didn’t uphold their end of contract (Facebook Ad Campaign building), and because overall performance was poor, I submitted a written request to put in our 30 day cancellation request on December 28, 2018. I was informed that despite the fact that Springbot didn’t uphold their end of the contract the service wouldn’t actually be terminated until Feb 18, because the 30 day termination notice is really a 30 day plus billing cycle notice. While annoying, it wasn’t worth the money to make a big deal out of it and pursue breach of contract as a justification to terminate immediately. However, I was very surprised to see that Springbot processed another charge for $2996 on January 19 to purchase ads for the remainder of the cycle. It is absolutely inconceivable to me that an ad management service would continue to pull ad spend from a client more than 20 days after the client submitted a 30 day termination notice because they weren’t actually building campaigns or managing ads.

In summary, I feel fortunate that Hydroviv was in a financial position to eat the $13,000 cost of trying Springbot ($5200 for 4 months of the platform & management fees plus over $8k in additional ad spend), while continuing to keep our other email/analytics systems in place. I would encourage early stage companies who sign up for Springbot to have a person from their team actively managing and monitoring all aspects of onboarding, campaign management, campaign performance, and double-checking dashboard metrics against other analytics for attribution for at least the first 6 months. In our experience, the fundamental problems were discovered only because our team proactively dug and cross-referenced the data from Springbot’s dashboard with our other reporting platforms.

Eric Roy, Ph.D.
Founder, CEO

Reklez Suspension Works

For what you will pay for their services you're left with a lot of work you have to do yourself. Save the money and do it yourself with other apps. For the $600 a month (base package) its not a smooth process to create an ad. Instagram promotion will get you a far better return in your investment for a tenth of the price, or less. This app also has a HUGE learning curve. So expect to invest a lot of your time learning their system. For the most part the information they provide is information you get from Shopify for free. I did a giveaway where all you had to do was sign up to our newsletter on their email service. I wasn't able to find the winner's email address. So I signed up using my email and wasn't able to find it either. Not a user friendly system. I was able to get better sales numbers and didn't cost me $600 to achieve them. I wanted something more automated where I can make a couple adjustments and have ads running in a couple days. NOT the case. Can be the case if you spend a large amount of your time learning the system, adjusting ads, (also the errors I asked to be fixed on my ads were never done). Lastly you will be charged for an extra month if you don't cancel over 30 days before they charge you. Its like a little $600 thank you charge for not liking there services, they will not waive that charge. They will remind you however that you agreed months earlier to pay that ( as per their policy) .