Store Importer

The idea is noble, but in practice, this app falls quite short. More needs to be explained about how Shopify reads and interprets Lightspeed data, so that you can truly begin with a clean data set. It would be a huge help if you could link records using SKU codes, rather than with the URL handles.

This product is a godsend for any Shopify store owner. It allows me to import product listings and other important information into my Shopify store in a matter of minutes. I love that it is very simple to use, and I have had an amazing experience with the customer support team. This tool is a must-have for any Shopify store owner. https://www.shackled.me/

I'd give it 0 stars if I could. BEWARE!! I imported orders from Big Cartel using this app while we were testing. Then, before go live I did an new import expecting it to incrementally update. This new import actually reimported all rows, including those already on the system, and now I have duplicates which I have to remove individually (Shopify's support response is to install another 3rd party app to do a bulk delete... go figure). There was no indication this would happen in the documentation and no warning before the import was processed. The more pressing problem is that after the import we started receiving messages related to these orders from customers - they had been emailed as if these were new orders (some were from 2020!!) - this caused a lot of concern quite a few problems for us, and has meant a lot of work in customer service reassuring our customers that our site is secure. To date I have had no response from Shopify regarding this issue despite sending copies of email. Overall not impressed.