Stylo: AI in Zendesk

Stylo: AI in Zendesk

Price: Free
Rating (5.0)
Reviews
Developer

About this app

Launched

February 14, 2024

Languages

English

Works with

Zendesk

Stylo enhances your Zendesk ticket responses with the power of AI.

A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.

A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly. more
  • Automatically solve Zendesk tickets with the power of AI
  • Automatic translation from and to any language
  • Works with all Shopify plans, no add-ons required
  • Can answer any question found in your Zendesk Help Center
  • Brand, tone, and language settings ensure consistent messaging

11 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 13, 2024

A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.

Tour du Temps
France
27 days using the app
March 10, 2024

Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys

TGCompany
Germany
5 days using the app
March 5, 2024

It's like having chatGPT built into your Zendesk tickets. Saves us a ton of time and it has definitely improved our writing. Was surprised to see that it can answer a very wide range of questions, not just shopify details.

the pet accessory shop
United Kingdom
4 days using the app
March 8, 2024

Stylo has worked really well for my team. It's not perfect but it's much better than anything else we tried, including Zendesk AI. I've seen substantial improvements in the product every week and the responses have gotten better and better as we've used it more, so I'm eager to see where they take it this year.

Trendy Style Maven
United States
3 days using the app
March 7, 2024

Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.

HollywoodFashion
United States
2 days using the app

Data access

This app needs access to the following data to work on your store.

Learn why in the developer's privacy policy.

View personal data

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View store data

Customers, products, orders, discounts, Online Store

  • View customers

    Customer data

  • View products

    Inventory, products, product listings, or collections

  • View orders

    All order details for the last 60 days, order fulfillments, shipping information, returns, or order edits

  • View and Sync Discounts

    Discount codes and promotions

  • View your Online Store

    Checkout page

About this app

Launched

February 14, 2024

Languages

English

Works with

Zendesk

Built by Stylo

About Stylo

5.0 average rating

New to building apps for the Shopify App Store

Boulder, CO, US

Support

Send a message

support@askstylo.com

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