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Stylo enhances your Zendesk ticket responses with the power of AI.
A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.
- Automatically solve Zendesk tickets with the power of AI
- Automatic translation from and to any language
- Works with all Shopify plans, no add-ons required
- Can answer any question found in your Zendesk Help Center
- Brand, tone, and language settings ensure consistent messaging
Reviews (14)
Was surprised to see that it can answer a very wide range of questions.
Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
It's like having chatGPT built into your Zendesk tickets. Saves us a ton of time and it has definitely improved our writing. Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Stylo has worked really well for my team. It's not perfect but it's much better than anything else we tried, including Zendesk AI. I've seen substantial improvements in the product every week and the responses have gotten better and better as we've used it more, so I'm eager to see where they take it this year.
Support
Stylo can answer any questions you have about Stylo: AI in Zendesk.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders, discounts, Online Store
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View customers
Customer data
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View products
Inventory, products, product listings, or collections
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View orders
All order details for the last 60 days, order fulfillments, shipping information, returns, or order edits
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View and Sync Discounts
Discount codes and promotions
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View your Online Store
Checkout page
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