Highlights
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Works with the latest themes
About this app
Launched
November 3, 2023
Languages
English
Categories
Support ticket managementWorks with
Gmail, Outlook, Instagram, Web ChatRespond to customer inquiries faster with an AI-powered inbox for growing teams.
Supermoon offers the shared messaging center your team needs. Use AI-powered smart replies to save time and enhance your customer’s experience with consistent tone and correct grammar in every message! See relevant order and customer information from Shopify when replying to customer inquiries.
- AI-powered Smart Replies save you time and enhance your customer’s experience
- Prioritize replies and increase inbox visibility with AI Message Summaries
- Sentiment Detection keeps you ahead of those messages that catch you by surprise
- See Shopify customer info directly in Supermoon to answer messages faster
- Team Chat without the dozens of side convos and closed channels
Pricing
Free
Free to install
$5 for 50 AI Credits
- All app integrations
- Unlimited contacts
- 5 free seats for teammates
- 90-day message and chat history
Starter
$12 / month
or $96/year and save 33%
$5 for 50 AI Credits
- Everything in the Free plan plus….
- Unlimited message and chat history
- Unlimited teammates
- 50 AI Smart Replies per month
- Personalized AI
14-day free trial
Pro
$27 / month
or $216/year and save 33%
- Everything in the Starter plan plus….
- Unlimited AI Smart Replies
- AI Sentiment Detection
- AI Message Summaries
- Faster AI generations
14-day free trial
Free
Free to install
$5 for 50 AI Credits
- All app integrations
- Unlimited contacts
- 5 free seats for teammates
- 90-day message and chat history
Starter
$12 / month
or $96/year and save 33%
$5 for 50 AI Credits
- Everything in the Free plan plus….
- Unlimited message and chat history
- Unlimited teammates
- 50 AI Smart Replies per month
- Personalized AI
14-day free trial
Pro
$27 / month
or $216/year and save 33%
- Everything in the Starter plan plus….
- Unlimited AI Smart Replies
- AI Sentiment Detection
- AI Message Summaries
- Faster AI generations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
3 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I recently had the pleasure of experiencing the exceptional service provided by Supermoon, and I must say, I'm thoroughly impressed! From start to finish, their dedication to customer satisfaction truly shines.
First and foremost, their customer service is top-notch. Whenever I had a question or concern, their support team was always quick to respond with helpful and friendly assistance. They truly went above and beyond to ensure that my experience with their product was nothing short of fantastic.
What sets getsupermoon.com apart is their unwavering commitment to enhancing their product. Not only do they offer a superior product to begin with, but they also actively seek feedback and make improvements based on customer input. It's incredibly refreshing to see a company that genuinely values the opinions of its customers and is dedicated to continuously improving.
If you're looking for a company that not only provides excellent products but also prioritizes customer satisfaction and product enhancement, look no further than Supermoon. I can't recommend them highly enough!
Thank you for the very kind review! Our support team works tirelessly to provide an excellent experience, and a shout-out like this is greatly appreciated.
Be on the lookout for the next product enhancements coming soon!
FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean aesthetic matches what you would expect a Shopify tool to look like. The setup was super simple (we use Gmail) and, unlike some of the other apps, the two mirror each other perfectly. The support threads are very conversational, and we love the internal team chat feature. The AI-generated responses were a pleasant surprise. We didn't expect to use them as much as we do, but its a great way to save some time and get a response started. We're looking forward to building out this customization to save us even more time. Finally, the support is top-notch. Their team welcomes our feedback and recommendations and actively works on ways to implement them, and this has really improved the overall UX. The app is still in its early days and will naturally have some kinks as these new improvements are deployed, but they are quick to address them. Supermoon is the tool you've been waiting for, and we highly recommend it for your Shopify store.
Wow!! Thanks for the awesome feedback and for trusting Supermoon with your customer support and team chat. Please reach out anytime if there's anything else we can do to help!
Not only does Supermoon have one of the most responsive and helpful customer service teams I've ever had the pleasure of working with, but the product itself is incredibly useful. Since installing Supermoon, the amount of time I spend on customer service correspondence for our company has been cut in half! The program is simple, straightforward, and easy to learn. The integration with our Shopify store has proven especially helpful in displaying customer/order info all in one place with their messages and concerns. I like the streamlined format of the message board, without all the bells and whistles that some other AI customer service programs include. The Supermoon team is very invested in constantly improving their program and welcomes feedback. Supermoon has my sincere stamp of approval!
Thank you!! We love hearing that Supermoon has been simple to use and is saving your team so much time. Be on the lookout for some super new features coming soon! :-)
About this app
Launched
November 3, 2023
Languages
English
Categories
Support ticket managementWorks with
Gmail, Outlook, Instagram, Web ChatBuilt by Supermoon
About Supermoon
5.0 average rating
6+ months building apps for the Shopify App Store
355 S. Main St., Greenville, SC, 29601, US
Support
Send a messagesupport@getsupermoon.com