SUPLIFUL: Dropshipping Goods , 886 değerlendirme
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So far, the process has been very smooth thanks to Supliful. I look forward to growing my brand with them. Their website is very easy to use and navigate. Hopefully we can create some new supplements together and get them out there.
Hi SmartAshwagandha,
Thank you so much for your glowing review! We're thrilled you're finding the process smooth and enjoyable with Supliful. We're equally excited about the opportunity to collaborate and help grow your brand. Creating new supplements together sounds like an exciting journey, and we're committed to making it a success. Here's to a fruitful partnership and bringing innovative products to the market!
Yours truly,
The Supliful Team
Great experience, but over a year later and it’s the worst-run company I’ve experienced.
Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.
1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks
2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.
3. No Accountability
If there is an issue, they usually blame it on other partners.
4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.
5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.
6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)
7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.
I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.
DO NOT USE THIS COMPANY.
Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "
If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.
In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers
THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY
Hi WoHo Wolf,
Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced.
We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well.
Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
Have enjoyed using supiful, allowed me to open an online store and design it my way.
Hi Natureovermatter,
Thank you for the fantastic 5-star review! We're delighted to hear that Supiful helped you open and design your online store just as you wanted. We appreciate your support!
Yours truly,
The Supliful Team
Easy integration with Shopify.
Quality Products.
Clear and frequent communication.
Knowledgeable and effective support.
Just what I'm looking for.
Hi Aura Lumea,
Thanks a bunch for the awesome review! We're thrilled you found our integration with Shopify smooth sailing and that our products hit the mark for you in terms of quality. Clear and frequent communication is our goal, and we're stoked it worked out well for you. Knowing our support team hit the mark with their knowledge and effectiveness means the world to us. We're pumped to be just what you're looking for!
Yours truly,
The Supliful Team
Fodane is a revenue-boosting powerhouse. Its features are designed to maximize profits while ensuring a smooth shopping experience for customers.
Hi Rah-La Supplements,
Looks like you've left a review for Fodane on the wrong app page ;)
Yours truly,
The Supliful Team
I have just finished setting up products in my store and I am loving this on-demand CPG setup. I will back again when I make my first sell but so far I feel confident this will help me launch my skincare brand.
Hi REGEN8+,
Thank you for the awesome 5-star review! We're thrilled to hear our on-demand CPG setup is helping you set up your store for your skincare brand. Best of luck with your launch, and we can't wait to celebrate your first sale together!
Yours truly,
The Supliful Team
awesome services, labels are so easy to design with canva, very good products and fast customer services.
Hi BlackGoldBodyCare,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you find our services awesome and that designing labels with Canva has been a smooth experience for you. We take pride in offering products of high quality and are delighted that you appreciate them. Our team also works hard to ensure fast and responsive customer service, so it's wonderful to know that you've had a positive experience. We truly appreciate your support!
Yours truly,
The Supliful Team
I love how easy supliful make it to both start and scale your business. The only thing they could improve is to get stock faster. Otherwise top tier business
Hi D'ORG,
Thank you for the great feedback! We are thrilled you are finding Supliful helpful in growing your business. Our team is constantly working on improving out operational process to ensure faster restocks and delivery times, as a result.
Our CEO has recently addressed the struggles we experienced with stock, you can check out the session recording here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
Have been in the health & wellness space for 7 years and have worked with couple private label suppliers...
Nothing compares to Supliful user friendly interface and UI/UX experience you guys did an amazing job making to easier for us brand owners to launch amazing brands and formulas in a day or so.
Hi Khushu,
Thank you immensely for your amazing review! It's fantastic to hear that our user-friendly interface and streamlined UI/UX experience have made such a positive impact on your journey in the health & wellness space. We're truly passionate about empowering brand owners like yourself to bring their visions to life swiftly and efficiently. Your recognition of our efforts means the world to us. We're committed to continuously enhancing our platform to ensure it meets and exceeds your expectations every step of the way. Here's to many more successful brand launches together!
Yours truly,
The Supliful Team
Launching my coffee brand with Supliful by my side has been an enriching experience. Not only have I been able to bring my vision to life, but I have also had the privilege of joining a community of passionate coffee enthusiasts dedicated to excellence and sustainability.
Hi Renewed Roots Inc,
Thank you for sharing your incredible experience! We're thrilled to have played a part in launching your coffee brand and bringing your vision to life. It's heartening to hear that Supliful has provided a platform for business and a community of like-minded and passionate creators committed to excellence and sustainability. Wishing you continued success with your coffee brand journey, and thank you for being a part of the Supliful community!
Yours truly,
The Supliful Team