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March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers.
May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme,
Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful.
Yours truly,
The Supliful Team
Friendly interface, friendly customer service, people with the will to help you and your business grow, question that might come up as you go along are easily answered with instructions on how to set up certain things; as well as a wide variety of products which get updated regularly.
Hi Tribe,
We appreciate your positive feedback! It's fantastic to hear that you find our interface user-friendly and our customer service team helpful and supportive. We're dedicated to facilitating your business growth and ensuring a seamless experience. Thank you for highlighting the variety of products and regular updates – we're committed to delivering excellence.
Yours truly,
The Supliful Team
I spent a significant amount of time searching for a supplement supplier that would allow me to apply my branding to their products. Stumbled upon Supliful, which offers everything from pre-made store templates to the ability to customize your own labels, simplifying the process of launching my own supplement brand. I hope my new store is successful!.
Hi WILLY BOOST,
We're thrilled you found us in your search for a supplement supplier! It's great to hear that Supliful's pre-made store templates and customizable labels have simplified the process of launching your own brand. We share your excitement and wish you the utmost success with your new store! Feel free to reach out if you need anything along the way.
Yours truly,
The Supliful Team
Easy integration with Shopify.
Quality Products.
Clear and frequent communication.
Knowledgeable and effective support.
Just what I'm looking for.
Hi Aura Lumea,
Thanks a bunch for the awesome review! We're thrilled you found our integration with Shopify smooth sailing and that our products hit the mark for you in terms of quality. Clear and frequent communication is our goal, and we're stoked it worked out well for you. Knowing our support team hit the mark with their knowledge and effectiveness means the world to us. We're pumped to be just what you're looking for!
Yours truly,
The Supliful Team
Supliful is the perfect solution to test out different niche markets with minimal investment. Their team is very helpful and quick to respond for any question you may have regarding product information, label design, website set up, integration, etc.
Hi Rich Fit Bitch,
Thank you so much for the incredible 5-star review! We're thrilled that Supliful has been the perfect solution for exploring niche markets with ease and minimal investment. Our team is overjoyed that you found us helpful and responsive in addressing all your questions – product information, label design, website setup, or integration. Your positive experience means the world to us!
Yours truly,
The Supliful Team
Have enjoyed using supiful, allowed me to open an online store and design it my way.
Hi Natureovermatter,
Thank you for the fantastic 5-star review! We're delighted to hear that Supiful helped you open and design your online store just as you wanted. We appreciate your support!
Yours truly,
The Supliful Team
Allowing Supliful to help set up and manage my 1st store was the easiest business decision I've made! Everything was simple to understand and so easy to navigate through the steps. Highly recommend!
Hi The Luxe Soaps,
Thank you so much for your fantastic review! We're thrilled to hear that allowing Supliful to help set up and manage your first store was such a smooth and rewarding experience for you. Making things simple and easy to navigate is our top priority, and we're delighted that we could exceed your expectations. Your recommendation means a lot to us, and we're grateful for the opportunity to be a part of your business journey.
Yours truly,
The Supliful Team
It's a great app to get your brand started and start making some sales! I love that you can use Canva or Illustrator to edit labels so you can get started at whatever level you're at NOW!
Hi PLNTFRWD,
Thanks a ton for the stellar 5-star review! We're delighted you find our app perfect for kickstarting your brand and generating sales. It's fantastic that our flexibility with Canva or Illustrator makes it accessible at any skill level. If you ever need assistance, feel free to reach out. Happy selling!
Yours truly,
The Supliful Team
I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they removed without approval. And they think this is okay. Almost two weeks with no response to my emails and after that there they mentioned there was a problem with the product that was an error on their end. Yet they have not rectified the issue with me. The order was placed on Jan 2 and its now Jan 19 with no resolution. Do not use this service.
Hi VitaHealth Essentials,
Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for the removed product in the form of Supliful credits that were used towards newly placed orders. Also, we checked all our inboxes - all of the correspondence we received from your email address has been answered. We are very sorry for the delay caused by the OOS situation - we are doing our best to have all the products back in stock as soon as possible.
Yours truly,
The Supliful Team
I've been using this on-demand fulfillment service for a while, and it just keeps getting better. The addition of skincare and pet care options is something I’m really looking forward to exploring!
Hi Nailora,
We're thrilled to hear that you're enjoying our on-demand fulfillment service! We're constantly working to improve and expand our offerings, so we're delighted to hear that you're excited about the new skincare and pet care options. Thank you for your support, and we look forward to continuing to meet your needs!
Yours truly,
The Supliful Team