Groove

Groove

From $25/month. 120-day free trial.
Rating (5.0)
Reviews
Developer

About this app

Launched

November 8, 2022

Languages

English

Works with

Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ More

Provide fast, personal support to your customers. Happy customers are repeat customers.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams. more
  • Organize all your support email in one place and get more work done as a team.
  • Eliminate the busywork and pay more attention to your customers.
  • Reduce your support volume radically with a 24/7 self-serve Knowledge Base.
  • Stay on top of the most important metrics to help you manage your team.
  • Seamlessly create and manage orders from within the Shared Inbox.

Pricing

120-day free trial

Starter

$25/month

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

Plus

$50/month

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations
  • Teams

Pro

$80/month

Price per user

  • All Plus features
  • 25 Inboxes
  • Priority support
  • Onboarding assistance
  • Salesforce, HubSpot, Jira integrations

Starter

$25/month

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

Plus

$50/month

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations
  • Teams

Pro

$80/month

Price per user

  • All Plus features
  • 25 Inboxes
  • Priority support
  • Onboarding assistance
  • Salesforce, HubSpot, Jira integrations

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

3 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 17, 2023

Groove is the best customer service software we've tested. Many features that are constantly evolving, and support always available to help. We totally recommend this app.

BYSIX
Belgium
3 months using the app
December 1, 2022

We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!

OstarRub
Slovenia
9 days using the app
December 7, 2022

Groove has been our CS solution for years, and we are completely blown away at this new integration. Our resolution time has plummeted. Refunds, exchanges, order updates and replacements all happen in *minutes* and our team members never have to leave the Groove portal. No toggling between tabs. No heavy onboarding. It's all in front of you and it's so, so simple.

Congrats to the Groove team. One of the best "new" app experiences we've had on Shopify.

Overland Bound
United States
2 days using the app

About this app

Launched

November 8, 2022

Languages

English

Works with

Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ More

Built by Groove

About Groove

No reviews yet

1 year building apps for the Shopify App Store

2 Dearbon Street, Rhode Island, RI, 02860, US

Support

Send a message

support@groovehq.com