About this app
Launched
November 8, 2022
Languages
English
Categories
Support ticket managementWorks with
Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ MoreProvide fast, personal support to your customers. Happy customers are repeat customers.
With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams.
- Organize all your support email in one place and get more work done as a team.
- Eliminate the busywork and pay more attention to your customers.
- Reduce your support volume radically with a 24/7 self-serve Knowledge Base.
- Stay on top of the most important metrics to help you manage your team.
- Seamlessly create and manage orders from within the Shared Inbox.
Pricing
Starter
$25 / month
Price per user
- 1 Inbox
- Knowledge Base
- Web widget
- Live chat
- Assignments, @mentions
120-day free trial
Plus
$50 / month
Price per user
- All Starter features
- 5 Inboxes
- Reports (full history)
- Rules
- API access
- 25+ integrations
- Teams
120-day free trial
Pro
$80 / month
Price per user
- All Plus features
- 25 Inboxes
- Priority support
- Onboarding assistance
- Salesforce, HubSpot, Jira integrations
120-day free trial
Starter
$25 / month
Price per user
- 1 Inbox
- Knowledge Base
- Web widget
- Live chat
- Assignments, @mentions
120-day free trial
Plus
$50 / month
Price per user
- All Starter features
- 5 Inboxes
- Reports (full history)
- Rules
- API access
- 25+ integrations
- Teams
120-day free trial
Pro
$80 / month
Price per user
- All Plus features
- 25 Inboxes
- Priority support
- Onboarding assistance
- Salesforce, HubSpot, Jira integrations
120-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
3 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Groove is the best customer service software we've tested. Many features that are constantly evolving, and support always available to help. We totally recommend this app.
Groove has been our CS solution for years, and we are completely blown away at this new integration. Our resolution time has plummeted. Refunds, exchanges, order updates and replacements all happen in *minutes* and our team members never have to leave the Groove portal. No toggling between tabs. No heavy onboarding. It's all in front of you and it's so, so simple.
Congrats to the Groove team. One of the best "new" app experiences we've had on Shopify.
We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!
About this app
Launched
November 8, 2022
Languages
English
Categories
Support ticket managementWorks with
Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ MoreBuilt by Groove
About Groove
No reviews yet
1 year building apps for the Shopify App Store
2 Dearbon Street, Rhode Island, RI, 02860, US
Support
Send a messagesupport@groovehq.com