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Groove

The simple yet powerful way to deliver fast, personal support.

From $15/month. 30-day free trial. Additional charges may apply.
A showcase of the Groove shared inbox

Key values section

Superhero support agents

Groove enables support teams to shine by quickly and effectively solving customer challenges before they turn into major issues.

Support software that works

We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.

Powerful integrations

Deep integrations with popular tools such as Shopify let you stay on top of things while never having to leave your Inbox.

App details

Groove

Groove

Build Better Customer Experiences With Groove and Shopify

Groove is the simple yet powerful way to deliver fast, personal support to your online customers.

What You Can Do With Groove

  • Collaborate with a shared Inbox: No matter how you talk with your customers (email, social media, chat, phone), easily keep track of it all in our intuitive dashboard.
  • Save time with a Knowledge Base: Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
  • Move faster with automations: Eliminate the busywork so you can pay more attention to your customers.
  • Make smart decisions with reports: Stay on top of the most important metrics to help you manage your team.

Groove & Shopify

When you have your shop set up on Shopify, installing the Groove integration takes your customer support abilities to the next level. All from inside Groove, you can now:

  • See customer information and recent orders there where it matters most: right next to your conversations.
  • Inspect order details and manage orders, all from the same sidebar in the Inbox.
  • Seamlessly create new orders from within the Inbox.

Your most used tasks can be managed almost entirely from within Groove, without having to switch tabs and contexts.

Launch date

Integrates with

  • Slack
  • Mailchimp
  • Zapier
  • Twitter
  • JustCall
  • 20+ More
Groove

Groove

Build Better Customer Experiences With Groove and Shopify

Groove is the simple yet powerful way to deliver fast, personal support to your online customers.

What You Can Do With Groove

  • Collaborate with a shared Inbox: No matter how you talk with your customers (email, social media, chat, phone), easily keep track of it all in our intuitive dashboard.
  • Save time with a Knowledge Base: Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
  • Move faster with automations: Eliminate the busywork so you can pay more attention to your customers.
  • Make smart decisions with reports: Stay on top of the most important metrics to help you manage your team.

Groove & Shopify

When you have your shop set up on Shopify, installing the Groove integration takes your customer support abilities to the next level. All from inside Groove, you can now:

  • See customer information and recent orders there where it matters most: right next to your conversations.
  • Inspect order details and manage orders, all from the same sidebar in the Inbox.
  • Seamlessly create new orders from within the Inbox.

Your most used tasks can be managed almost entirely from within Groove, without having to switch tabs and contexts.

Launch date

Integrates with

  • Slack
  • Mailchimp
  • Zapier
  • Twitter
  • JustCall
  • 20+ More

Pricing 30-day free trial

See all pricing options

Starter

$15/month

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

Plus

$25/month

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations

Pro

$40/month

Price per user

  • All Plus features
  • 25 Inboxes
  • Teams
  • Priority support
  • Salesforce, HubSpot, Jira integrations

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

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  • OstarRub

    Location Slovenia
    Time spent using app 9 days

    We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!