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Great support! Any issue we had was quickly fixed! The app is simple to use and we can't wait to see what it can do for us
The SweetSpot Post Checkout Upsell App really works perfectly. I was easily able to set up upsells on my store and have already started bringing in more revenue by using the app. Everything is super easy to set up and get started with and the customer service have been amazing and answered all of my questions.
5 stars for this amazing app! If you are looking for an upsell app for your Shopify store, this will be the app for you!
Amazing customer support, even though it's free I always had someone to help me. Functionality is simple and effective.
Great app to increase your AOV without distracting the checkout process.
This app is great at grabbing extra dollars from every order.
Most of our clients order when they check the order status page where we offer them discounts and great bundles and it's working very well.
I have used numerous upsell apps and this is not only the easiest to use, but the one that has been the most successful. I stopped using others because I was paying for something and getting only 1 (or less) upsells per month--just not worth it.
I launched this one and BINGO!! Next day an upsell. The, the next day. After one week, I had more upsells than I had in the previous months--this is a no brainer. Get this app.
I did contact the developer and provided a suggestion and he did take good notes and had some good additions, but said it would take some time to do. But who cares--this thing WORKS the way you want an upsell app to work, but SELLING.
I just looked at my average transaction value MoM and it is up about $6 vs. last month. I took nearly the same number of orders, but I had more with my $22 add on.
THANK YOU!! This was just the app I have been looking for.
The name said it all, It blends in nicely in the checkout process and helps get extra $$. Another reason I love the app is customer support, they answered all my questions and I ask a lot of them.
Great app and very responsive Support. I highly recommend this app for creating your own upsell with a great view and option. Probably the only Upsell app that upsells after the checkout. Thanks :)
WOW !
Just installed the app and already got 8 orders !
I have a question and received answer super fast !
Great One !
First of all, if you're trying to actually "upsell" IT DOESN'T WORK! It literally adds products to the order but then doesn't charge the customer so there's no way for the customer to pay and no way for us to get the money so what's the point? It ends up being more of a hassle for the store owner because you either have to message the customer or edit the order. I used it for a while to offer free samples after checkout. It doesn't let you limit the number of samples a customer can choose so people were ordering all of them. Then the display is terrible. The images are huge and are all stacked one on top of the other so if you have several options you have to scroll to see everything. Customer service is terrible. The first time I messaged them they kind of got back to me only addressing half my message and then never replied back. The next two times I messaged them I got no reply. When I tried messaging back to the original person who got back to me it said their email address no longer existed. Don't waste your time.
Hey there,
We just want to start off by saying sorry. Reading your feedback, we totally get why you were frustrated and we're really sorry you had to go through all that. We've had a serious look at everything you mentioned and have put in some work to make things better.
For starters, we've fixed the upsell feature. It's now doing what it's supposed to do: adding and charging for products properly. This only happened in this particular case due to an issue with the way we were using Shopify API. It's fixed now.
And about those free samples you mentioned, we've added a limit now. We heard you loud and clear - it was all a bit much. So now, customers can't just grab everything, and this should make things way easier for you.
We've also taken a hard look at our display. No more endless scrolling with images stacked on top of each other. We've tidied things up so that all the options are easier to see and choose from.
But what we're really bummed about is hearing how let down you felt with our customer service. We hate the thought of letting you down and we're genuinely sorry about that. We've actually added a dedicated support person who's going to be on the ball, dealing with issues as they come in. We're serious about stepping up our game here.
We're really thankful you took the time to let us know about these issues - without your feedback, we wouldn't know where we need to improve. We've learned a lot from your experience and we're working hard to make sure it doesn't happen again.
Thanks a bunch for your patience and understanding. We hope you'll stick with us and see the improvements for yourself.
Take care,
Wissem,
Founder of SweetSpot
Incredible app, unbelievable functionality AND it's free! Great technical support too. Download it NOW