Reviews (106)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the shipping and pick-up process in Taiwan, noting its ability to significantly reduce logistics management time. They appreciate its intuitive integration, easy setup, and user-friendly interface with specialized shipping rules for different regions. The app is praised for its smooth performance and exceptional customer support, with staff members like Joanne, Kelly, and Maggie highlighted for their responsiveness and efficiency. Merchants find it a valuable tool for enhancing e-commerce operations on Shopify.

June 19, 2024

客服耐心接應 感激不盡!!!

We are
Hong Kong SAR
About 2 months using the app
January 15, 2024

很感謝之前的客服Kelly,回覆滿認真有時候甚至會直接打Line跟我解釋,現在他功成身退換成客服Joanna,雖然才剛開始但回覆態度跟誠意我可以給高分,還留了手機號碼以便我臨時需要客服協助~
不過客服機制希望可以更加強一些,例如可以增加即時的官方客服對話框等等,因為目前app的客服是需要寄信且不會馬上回覆,如有突發狀況又無法handle的話會比較慌張一點~

TrueRaw初肉
Taiwan
About 1 year using the app
January 4, 2024

目前還沒有正式使用這個APP提供的服務,仍在建構階段

但是他們家的客服服務是很棒的,我遇到的專員Joanne面對我的問題都解釋得非常的清楚,不論是透過電話還是E-mail的回覆,相信這個對很多不熟悉系統的商家而言是一個很棒的特質,推薦給希望客服品質高的商家們

ワガママ 任性屋
Taiwan
About 1 month using the app
May 27, 2024

大幅減少需要超商取貨的管理時間!好用

goodthingstaketime
Taiwan
2 months using the app
March 25, 2024

很實用的APP, 尤其是運費可以設定本島和離島的規則, 台灣地區推薦使用

THANKFUL 膳夫廚具
Taiwan
About 1 year using the app
January 22, 2024

技術服務很全面也專業(艱深),當遇到操作問題時,能遇到友善且聰明的PM真的很幸運!

MoldGoGo
Taiwan
Over 2 years using the app
March 4, 2024

溫柔細心的解決相關問題!Joanne超棒,非常感謝!

ButterFinger
Taiwan
Over 1 year using the app
December 5, 2023

在建置官網物流、金流串接的過程中Ako APP的客服給予相當大的支援,會與客戶協商討論,並站在客戶的角度,提供適合的解決方案。在官網上線後遇到任何問題,也會即時處理,一一詳細說明,並耐心協助解決問題,是很專業又負責任的廠商。謝謝親切的窗口Joanne一直以來的幫忙,在網站建置上有你們真好 ! 非常推薦這款 APP !!

Gifted Studio TW
Taiwan
4 months using the app
May 21, 2024

串接系統 讓我們在出貨流暢度增加不少
發現問題也可以得到快速的回覆
另外感謝專業的Maggie 耐心的協助
幫助我們應用程式 做到更好的優化
真的大力推薦Maggie

POWER SUPPORT台灣官方網站
Taiwan
8 days using the app
January 2, 2024

Kelly在我開店初期給了很大的幫助,感謝!

folks 中性香氛
Taiwan
About 1 year using the app