Tradedoubler Grow , 2 reviews
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Charged my card 10 months after I closed my account. Told me they would refund me and still nothing. Said it was a system error. Why is my credit card information stored on a closed account?
Hi, thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We would like to ensure that your issue is addressed promptly, kindly send an email to growsupport@tradedoubler.com. Rest assured, your request will be prioritized, and our dedicated support team will work diligently to find a resolution.
Best regards,
Grow Support Team
Stay away from this app at all costs. Also, the 30-day FREE trial is a bait and switch. You will get charged for a whole month so they can 'remove your program'. I got '32k' clicks to my website...yet analytics does not show this on any of our reporting tools. Also, not ONE product had been viewed after '32k' clicks. We have a 4% CVR on ALL our marketing channels, but for some reason '32k' clicks from this service produced not even ONE view product or initiate checkout. I emailed saying to cancel and instead, I got a response to add more affiliates from their 'network'. I believe it is just a bunch of bot sites that send clicks to make you feel like you are getting something. I see after a week my account still was not canceled and had to manually do it. They claim it takes 30 days to delete links so they will CHARGE you $75 for a month of not having an active account. I will be disputing this charge and reporting the fraudulent activity to Shopify directly.
Hi, we genuinely regret that your experience hasn't met your expectations. Please be assured that the quality of our affiliate network is a priority for us, and we consistently monitor and strive to enhance it. We kindly ask you to email us at growsupport@tradedoubler.com. Your email will receive prompt attention from our support team. We understand the importance of your satisfaction, and we're committed to working towards a positive resolution.
Best regards,
Grow Support Team