Tern Trade‑in

Implementing Tern has been a pivotal step in our transition to a circular business model. As a furniture company committed to designing for longevity, repair, renewal and resale, we needed a seamless way to operationalise our trade-in program — not just talk about circularity, but embed it into our everyday systems.

Tern has enabled us to offer customers a simple, transparent pathway to trade in their pre-loved furniture in exchange for credit, making it easier for products to remain in circulation. The result has been a win across the board: customers can responsibly move on pieces they no longer need, new customers can access our premium products at a more accessible price point, and together we’re keeping high-quality furniture out of landfill.

The app has been intuitive to implement, commercially viable, and aligned with our long-term sustainability strategy. It’s not just a feature — it’s become a core part of how we support repair, renewal and resale at scale.

We see Tern as an essential infrastructure layer in building a circular economy for furniture.

Unmatched support, expertise and enthusiasm from the start.

Kate & Ben at Tern have been nothing but outstanding since the day we first had our introduction call with them. In a matter of months we have worked together to scope, develop and launch a truly custom take-back and resale programme with exemplary communication, support and expertise from Tern along the way.

In short, if you are looking for a software partner to help you further the circular economy / sustainability credentials of your brand's Shopify store - the team at Tern come with a plethora of knowledge, expertise and open-ness to adapt their (already fantastic) platform to suit you brand - highly recommend.

We’ve had an outstanding experience working with Tern Trade-In. From day one, their team has been incredibly proactive in supporting the integration and rollout of the Trade-In tool as part of our website experience. They didn’t just provide a product—they actively partnered with us to ensure a smooth, thoughtful implementation that aligned with our goals.

Communication has been timely, clear, and thorough throughout the entire process. The team is highly attentive, responsive to questions, and constructive in their feedback. They’ve also been collaborative and forward-thinking when it comes to roadmap development, always open to ideas and focused on continuous improvement.

What truly sets Tern apart is that they operate as more than just a vendor—they are a genuine partner to our company. Their commitment, professionalism, and strategic mindset have made a meaningful impact on our business. We highly recommend Tern Trade-In to any organization looking for a reliable, engaged, and solutions-driven partner.