Tern Trade‑in
- Pricing
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From $99/month. Free trial available.
- Rating
- 5.0 (10)
- Developer
- Tern Eco Ltd
Featured images gallery
Easily launch trade-in on your site. Build customer loyalty. Drive revenue through reuse and resale.
Enable customers to trade-in products bought directly from you or somewhere else, then relist them for resale directly on your site. You define the trade-in rules and set the ‘buy back’ price, Tern automates the process, making it easy for your customers – and your team. Track trade-in orders, issue rewards automatically, get the information you need to relist for resale and analyse performance - with custom data capture questions and image uploads. No technical support required.
- Define trade-in rules; set buy-back price or calculate offer based on condition
- Issue trade-in rewards automatically with Shopify Discount Codes and Gift Cards
- Relist for resale using the trade-in product data
- Measure business impact using inbuilt analytics and data exports
- Designed for use in-store or online, with ability to assign specific team roles
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Google Analytics
- Slack
- Webhooks
Categories
Return options
Return management
Pricing
Choose the plan that best fits your business.
Entry
$99 / month
Shipping fees charged separately (if using Tern integrated carrier), plus $5.00 per additional trade-in order over limit
Features
- 20 Trade-in orders per month
- 2 Users
- Seamless storefront trade-in experience
- Use Shopify products or order history
- Set fixed price or %RRP trade-in values
- Auto-generate shipping labels
- Auto-generate vouchers or gift cards
- Track, receive and process trade-ins
30-day free trial
Standard
$299 / month
Shipping fees charged separately (if using Tern integrated carrier), plus $3.00 per additional trade-in order over limit
Features
- 100 Trade-in orders per month
- 5 Users
- ALL Entry tier features, plus...
- Trade-in data capture and image upload
- Restock items against original SKU
- Conditional/dynamic trade-in values
- Customisable storefront (design + copy)
- Language translation
30-day free trial
Pro
$499 / month
Shipping fees charged separately (if using Tern integrated carrier), plus $2.50 per additional trade-in order over limit
Features
- 200 Trade-in orders per month
- 10 Users
- ALL Standard tier features, plus...
- Upload new images for resale relisting
- Automated Shopify resale relisting
- Run scheduled reports
- Supports buyback Review & Offer service
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (10)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Unmatched support, expertise and enthusiasm from the start.
Kate & Ben at Tern have been nothing but outstanding since the day we first had our introduction call with them. In a matter of months we have worked together to scope, develop and launch a truly custom take-back and resale programme with exemplary communication, support and expertise from Tern along the way.
In short, if you are looking for a software partner to help you further the circular economy / sustainability credentials of your brand's Shopify store - the team at Tern come with a plethora of knowledge, expertise and open-ness to adapt their (already fantastic) platform to suit you brand - highly recommend.
At Fashion Eyewear, Tern has been a highly valuable addition to our tech stack. The setup was simple and seamless, and the Tern team provided outstanding support throughout the process. Their guidance helped us launch a best-in-class trade-in offering that resonates with our customers.
Since implementing Tern, we’ve seen steady growth in our preloved product segment and a notable increase in our repeat customer rate. I highly recommend Tern to any business looking to strengthen customer relationships and tap into the circular economy
Brilliant app, has made trading in super easy. Has been brilliant for customer retention and engagement and we have won several awards for our circularity initiative, all supprted by Tern Eco systems
Support
App support provided by Tern Eco Ltd.
Resources
Developer
Launched
August 6, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Draft orders, order fulfillments, all order history
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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Edit Online Store
Online Store script tags, theme
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Edit Shopify admin
Files
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Edit other data
Locations, publications of products on sales channels
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