Tidio Live Chat & AI Chatbots , Počet recenzí: 1 744
I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers.
You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar.
Hi, I’m really sorry to hear that you’re not satisfied with our pricing. Tidio has a feature that would ask your visitors for their email address, which is entirely free forever. Our support team will reach out to you with a step-by-step solution. Olek - Head of Customer Experience.
Keep charging me even after repeated attempts to get them to stop.
I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.
I'm so sorry to see your review. We're now looking for a solution for you to resolve this issue with a dedicated support agent quickly. I'm also reviewing all of our communication to make sure that we did our best to help you. Olek - Head of Customer Service at Tidio
Very disappointed in the latest update. iOS users are unable to stay logged into the chat or network communication issues. Switching to a new live chat application.
Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.
Hi, I'm so sorry to see your review. Especially that a few of my colleagues really tried their best to help. I'll reach out via email to hear more from you and hopefully find a solution that will satisfy you. Olek - Head of Customer Experience.
This app doesn't help. Too expensive for what it offers and you will not get sales because of this app. They ask a lot for features. Doesn't worth it.
I'm so sorry to hear that. You can always keep the forever free version of the app for as long as you want. Most of our users are able to pay for the app after it helps them generate the first few sales. I've reached out to you via email with a few suggestions on how to fix this situation. Olek - Tidio.
installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso
We would love to help you with this! Our developers are working on the error not popping anymore. For the time being, please disable the Google Translate plug-in inside your browser, then refresh the page and you will be able to enter your Tidio panel. If you have any questions, please reach out to me at firstname.lastname@example.org where I will be able to assist you further
How can I delete it from the online store, uninstall it and still appear on the website, who can help me
Hi, I'm really sorry to see your review. Your chat has been uninstalled - it was visible on your website because of the browser cache (it stores the old settings to load your website faster). I cannot see the chat on your website.
Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.
I'm so sorry to hear about it. Please let us look at it again with our team. We will reach out to you via email shortly with a clear action plan to fix this.
My sincere apologies - Olek - Head of Customer Service.
Payment needed after 30 days. The app automatically stopped after my free trial however it says that is free.
Also the mobile app stopped working because its a paid service.
This should have been clear at the time of registering. Don't put free, when its not.