Tidio Live Chat & AI Chatbots , Počet recenzí: 1 701

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
6. květen 2019

Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.

Buddha Pants®
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář TIDIO LLC odpověděl 6. květen 2019

I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed manually using the JavaScript code. I've sent you an email from olek@tidio.net to coordinate next steps - it shouldn't take more than five minutes to fix.

11. leden 2021

installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso

Alessandro Guarnieri
Itálie
Doba používání aplikace: 3 měsíci
Vývojář TIDIO LLC odpověděl 11. leden 2021

We would love to help you with this! Our developers are working on the error not popping anymore. For the time being, please disable the Google Translate plug-in inside your browser, then refresh the page and you will be able to enter your Tidio panel. If you have any questions, please reach out to me at jan@tidio.net where I will be able to assist you further

19. květen 2017

You now have to pay to see who is on your website "in real time"??? Isn't this the main feature of any chat app??? This was and should be a free feature. Poor business ethics to have your hands out for money all of the time. You just lost a customer. Moving on to a new chat app. Good Bye!

Puffer Cloud
Spojené státy
Doba používání aplikace: Více než 2 roky
24. květen 2018

I wish i could give it a 5 star.. we have no ideal when customers are needing assistance.. they are leaving messages that are no where to be find on email or app. How do we interact with customers.. there must beca different version everyone is using. I linked messager to see their concern but nothing is coming through.

The Waist Bar
Spojené státy
Doba používání aplikace: Asi rokem
21. červen 2020

How can I delete it from the online store, uninstall it and still appear on the website, who can help me

Healrates
Čína
Doba používání aplikace: 2 měsíci
Vývojář TIDIO LLC odpověděl 22. červen 2020

Hi, I'm really sorry to see your review. Your chat has been uninstalled - it was visible on your website because of the browser cache (it stores the old settings to load your website faster). I cannot see the chat on your website.

30. říjen 2019

This app doesn't help. Too expensive for what it offers and you will not get sales because of this app. They ask a lot for features. Doesn't worth it.

getanybag.com
Estonsko
Doba používání aplikace: 3 měsíci
Vývojář TIDIO LLC odpověděl 30. říjen 2019

I'm so sorry to hear that. You can always keep the forever free version of the app for as long as you want. Most of our users are able to pay for the app after it helps them generate the first few sales. I've reached out to you via email with a few suggestions on how to fix this situation. Olek - Tidio.

25. leden 2018

These guys are nuts - they changed their app Mid-December and eliminated offline messages via email when chat is offline... I missed 109 messages from customers during the holidays when we couldn't handle live chat. We never got any email messages. Who wants to email customers from a limited chat dashboard? Not me...

Fawn Forest
Spojené státy
Doba používání aplikace: 8 měsíci
25. říjen 2017

I had previously installed and used this app but removed it due to lack of time on my end to answer every customer that popped up. I attempted to reinstall the app a few days ago (since we've increased our customer service team) but the app wouldn't install on Shopify. The support person was NOT helpful at all. I finally gave in and paid a tech expect to re-install the app on our website. Then decided to go ahead and pay Tidio's subscription fee to get the extra operators and features. However, the app keeps freezing (doesn't alert our team when someone new is on the site, continually displays that someone is on the size when they are not, etc.) and I'm not going to pay for something that doesn't work. So I contacted Tidio support again (and got the same unhelpful guy from the first time) who told me the only way to downgrade my billing back to the free account would be to uninstall the app and then re-install it. Here is my negative review, as promised. You guys need help.

Mbkplanners
Spojené státy
Doba používání aplikace: 8 měsíci
10. květen 2021

BEWARE - Tidio code completely stuffed up our theme and cart. It caused a major malfunction. Their support is non existent. Do not use

TheCustomGoodsCo
Spojené státy
Doba používání aplikace: 9 dny
Vývojář TIDIO LLC odpověděl 11. květen 2021

Hi! I'm really sorry to see your review. We've replied to your email after a few hours. I'm not sure how we could've affected your theme and cart - but we are ready to check this for you together with our developers! :) Looking forward to your reply on email. Olek - Tidio

14. listopad 2017

I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well.

Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app.

On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues.

I will never be coming back to this chat application, was terrible from start to finish.

Standartpark
Spojené státy
Doba používání aplikace: 7 měsíci