Tidio Live Chat & AI Chatbots , Počet recenzí: 1 703
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This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.
Very disappointed in the latest update. iOS users are unable to stay logged into the chat or network communication issues. Switching to a new live chat application.
Keep charging me even after repeated attempts to get them to stop.
Not real useful no real data behind the use did not increase sales
Support is slow and not very helpful how can a company doing chat not be available via chat for help
Completely unreasonable and unscalable pricing. Please don't be roped in to installing this app. Fantastic features, which I was willing to pay for, even with a hefty subscription. Then they go an cap each level of the subscription by restricting the number of visitors - 100 visitors a month for $18 USD a month and 1000 visitors a month for $36 USD a month. This equates to 18c USD per interaction with one of your potential customers, before they've even purchased anything! I don't know of one single successful ecommerce store that has only 1000 visitors a month. One of their main bots is a 'new visitor' bot, which can offer the new customer a discount. Just having this one bot running can literally wipe out your visitor cap. When I tried to have this conversation with their support team they basically said "if you need more than a 1000 visitors, we can provide a larger subscription" - larger than $36 USD a month! Do not install this app, they need to seriously consider their target audience and pricing.
Hello there,
thank you for sharing your thoughts and feedback with us. I am sorry to hear that our service didn’t meet your expectations. I would love to emphasize that chat communication with your clients is never limited, even on the free basic plan.
Also, I would love to clarify certain inaccuracies in your review as I believe a little misunderstanding in regards to our pricing model occurred here:
For $18 per month, you can send your chatbots to 1000 unique visitors per month, equating to less than 2c USD per visitor. Purchasing higher tiers of the Chatbot plan provides more profitable options, of course, in terms of money spent per your chatbot message.
The 100 triggers Chatbots tier, however, is available for all of our users even on the free, basic plan. Each account gets 100 chatbots to use on start, and the same limit stays if you are choosing the communicator plan as it is a separate plan that gives your other features that are great for live-chat purposes (handled by operators).
Please remember that Tidio is free forever by default - the paid plans are entirely optional.
My issue was not resolved. I was told in the email that through email they will be able to help me out but after I replied no response from them. My developer was using Tidio before that is the reason why it was showing the old account (I got no access to that). There were no response so I had to delete this app from my store.
The response time during the weekends can be a little bit longer, but we responded to every email we had associated with your account to help.
Unfortunately, we never received a reply but we would still love to help you so you can continue using Tidio. Please respond to the email from oscar@tidio.net, or drop us an email directly so we can establish a way of communication to help you personally :)
Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.
I just wrote you an email - I'm so sorry about this situation. I hope we can still help you resolve the issue with the cart slider. Olek - Tidio.
Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.
Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. The Chatbots are not obligatory, you can turn them off and use the live chat feature which is not limited at all on the free of charge basic plan. We've designed our product and pricing in a way to help the businesses scale without spending much (or anything) upfront. If you decide to give our product another shot, please do let us know - we will be stoked to have you on board.
crap app , it says free after 1 month you have to pay $15/month and you cannot even access to you dashboard
Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. You can switch to the free plan by pressing the "Downgrade" button. You don't have to pay. I will reach out to you via email with instructions to quickly fix this. :)
Olek.
i m sorry to say it lags and whern tried deleting its still there on the store and not working fine
I'm so sorry to see your review. Not sure what caused the issue on your website - we have probably the lightest widget on the market. I don't see the chat on your website anymore. Please reach out to me at olek@tidio.net - I'll do my best to help you.